Front Desk Supervisor
Company: Sonesta International Hotels
Posted on: November 18, 2021
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with
guests and clients. Manage according to the Sonesta G.U.E.S.T.
standards and instill a passion for customer service in all
associates of the hotel.
Ensure all staff is properly trained on all front desk operations,
hotel facilities and services, local directions and safety and
emergency procedures. Ensure all staff has the supplies needed to
effectively carry out their job functions.
Supervise the front desk and reservation functions to ensure the
delivery of superior guest services, the security of monies, credit
card transactions and guest information.
Responsible for the supervision of the security of cash, credit
card transactions, and guest information.
Supervise the overall seasonal demand reservation strategy as
communicated by the hotel management team with regard to room type
and length of stay pricing. Work with the hotels property
management system (Opera) and reservation system (Synxis) to
maximize revenue through occupancy and rate adjustments based on
Establish effective Front Desk communication and information system
through logs, department meetings, and one-on-one interaction with
Ensure guest special requests are fulfilled and proper delivery of
guest services is delivered.
Supervise the daily execution of the shoppe and the pour by
ensuring each is stocked and maintained in an orderly and appealing
Establish and implement appropriate service recovery guidelines in
order to ensure complete guest satisfaction. Respond to guest
complaints or concerns in a prompt and professional manner.
Promote teamwork and quality service through daily communication
and coordination with other shifts and departmental management.
Register guests, issue room keys, provide information on hotel
services and room location. Answer phones in a prompt and courteous
Supervising the accurate processing all cash and credit card
transactions in accordance with established procedures including
but not limited to posting all charges, completing cashier and
other reports, preparing deposits, and counting/securing assigned
Communicate any outstanding guest requests or issues to management
that may require additional monitoring or follow-up.
Regularly sell hotel rooms through direct client contact.
Ensure compliance with federal, state and local laws regarding
health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
Two years of previous hotel experience required.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Experience with Microsoft Office and Opera systems required.
Valid drivers license required.
Frequently standing up, bending, climbing, kneeling, and moving
about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Will be required to work mornings, evening, weekends, and
Sonesta recognizes that benefits play a vital role in helping
ensure the health and financial security of employees and their
families. We offer a variety of benefits to our employees
including: Medical, Dental and Vision Insurance, Health Savings
Account with Company Match, 401(k) Retirement Plan with Company
Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts,
Educational Assistance, Paid Parental Leave, Company Paid Life
Insurance, Company Paid Short Term and Long Term Disability
Insurance and Various Employee Perks and Discounts.
We are an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race,
national origin, religion, age, color, sex, sexual orientation,
gender identity, disability, or protected veteran status, or any
other characteristic protected by local, state, or federal laws,
rules, or regulations.
Keywords: Sonesta International Hotels, Alpharetta , Front Desk Supervisor, Other , Alpharetta, Georgia
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