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Dispatch Coordinator

Company: ACERTUS
Location: Alpharetta
Posted on: November 18, 2021

Job Description:

At ACERTUS culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas!

ACERTUS is an automotive logistics company that offers portfolio of services that span across the vehicle lifecycle. As a Dispatch Coordinator, you will coordinate, plan, and execute dispatch operations to ensure maximum efficiency and effectiveness of driver personnel within our nationwide fleet logistics service line. We are looking for a motivated, assertive self-starter to join the team!

The ideal candidate will have a strong track record of collaboration and customer service in a fast-paced dynamic environment. At ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans. You should be a stickler for meeting deadlines and manage high velocity and intense business operations seamlessly.

Are you looking for a great place to advance your career? ACERTUS is in hyper growth mode, and we can t grow without you. We are now a part of Inc. 5000 s, America s Fastest-Growing Private Companies! Looking for a rewarding career in one of America s fastest-growing companies? This is your opportunity to join our high performing team and be a part of something BIG!

Schedule: Monday-Friday, 9a-6p

** On call weekend rotation every 8 weeks

What will you be doing?

  • Motivate a staff of professional drivers and other dispatch/operations personnel.
  • Evaluate incoming pick-up and delivery requests and determine driver assignments.
  • Analyze client orders and available driving personnel to plan and execute within client needs and expectations.
  • Maintain and update information in internal systems to ensure proper communication with both internal and external customers.
  • Evaluate problematic conditions affecting service levels and react accordingly to resolve issues.
  • Communicate with personnel or customers as to estimate time of delivery or pickups.
  • Coordinate with driving personnel to ensure customer satisfaction.
  • Monitor and equalize assignments to ensure maximum efficiency of pick-up and delivery assets to both internal and external customers/clients.
  • Analyze reports on daily basis and identify areas of improved efficiency.
  • Implement driver assignments based on workforce availability, scheduling parameters.
  • Develop action plans with driving personnel to reduce service failures.
  • Communicate with Regional Manager in formulating driver efficiency and work schedules.
  • Ensure compliance with all FMCSR, State and Local regulations regarding dispatch operations and safe driving operations.
  • Assists with development of emergency contingency plans.
  • Ensures all services are performed to client expectations.
  • Ensures driver maintain and submit receipts for all services performed.
  • Other duties as assigned.

    What are we looking for?

    • A Rockstar with passion for growing customer relationships.
    • Be a cool person with a great attitude; our people are our culture.
    • Driven, enthusiastic, competitive, and results focused.
    • Ability to work in a team environment, while also delivering individual results.
    • Strong communication skills, including problem solving.
    • Excellent time management and attention to detail.
    • Personal responsibility to manage change.

      Experience and Education:

      • High school diploma or GED.
      • Excellent problem solver and exceptional time management skills.
      • Experience using a data processing system.
      • Strong logistic and geographic skill set.
      • Minimum 2 years experience with Windows computer system and Microsoft Office Programs (Word, Excel, Outlook, etc.).
      • Must strive for accuracy and attention to detail.
      • Prior experience working with transportation software is a plus.


        At ACERTUS we believe that our employees are our greatest asset. Our benefits include:

        • Medical, Dental and Vision Insurance
        • Company Paid Time Off,
        • 7 Company Paid Holidays
        • 401(k) with company match
        • Tuition Reimbursement
        • Casual Dress Code

          COVID-19 Precautions/Procedures

          • Virtual and In-person (socially distanced) interview process
          • Personal protective equipment provided and/or required.
          • Social distancing guidelines in place
          • Virtual meetings
          • Sanitizing, disinfecting, or cleaning procedures in place.

            About ACERTUS

            ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

            ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Keywords: ACERTUS, Alpharetta , Dispatch Coordinator, Other , Alpharetta, Georgia

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