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Team Lead, QA

Company: Intradiem
Location: Alpharetta
Posted on: November 19, 2021

Job Description:

Job Title: QA Team Lead Location: Remote/Virtual Have you ever sat on hold waiting for customer service and wondered why this was still the norm in 2021? Us too. Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone. Who We Are Intradiem is a technology company on a mission to reinvent customer service through automation. What We Do We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year. How We Work We take a "problem-out" approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems. Our Culture We take a "people-first" approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. Our Values We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values: * Servant's Heart-caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives. * Craftsman's Attitude-taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn't do the trick). * Revolutionary Spirit-leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren. Your Role The QA Team Lead will be responsible for leading and managing one or more teams of QA engineers (onshore and offshore) with a focus on quality, efficiency and scalability. This role requires a strong background in QA best practices, processes, and tools. This is a management role which will require collaboration with other development team leads, managers, product managers, and software architects to refine, prioritize, and deliver new functionality for Intradiem's Enterprise SaaS application. The role requires an individual who deeply understands software, and how to test it. It requires an individual who has studied what quality means to a customer and is able to investigate the software with an eye towards reporting on and advocating for quality and identifying risk to that quality. The individual also needs to demonstrate the ability to lead, mentor, and coach QA engineers at a variety of levels to ensure on-time and high-quality delivery of the technical and operational deliverables. Your Responsibilities * Lead a team of onsite and offshore QA Engineers in testing (manually, automation, performance) any quality attribute (FURPS) that may be required (with a focus on functional testing) utilizing the best testing and SDLC practices * Work closely with other Team Leads and the QA Director to ensure alignment across the functional teams within QA * Leverage processes, tools, and user stories (requirements & acceptance criteria) to guide the team in test planning * Analyze new features in sprint user stories and determine potential impact to performance * Lead any required meetings/work to determine status and remove blockers for the team * Motivate the team to deliver on time with superior quality * Report accurate quality and risk information to stakeholders * Regularly report overall project status, including test case execution statistics and defect status * Manage QA testing tools and assist team with training on these tools * Evolve, Update, and Maintain QA processes and coach team on QA best practices * Manage release process for sprints and production hot fixes * Learn Intradiem business knowledge and be able to quickly contribute to the team * Work independently to define problems, collect data, establish facts, draw valid conclusions and escalate as needed * Advocate for quality in every interaction and adhere to QA best practices * Conduct all business in accordance with Intradiem policies and procedures * All other duties as assigned Your Background * Knowledgeable in Agile/Scrum/Kanban SDLC methodology * Experience leading a QA team of 3+ engineers in functional testing, test case management, defect resolution, QA workflow--- * Strong understanding of Integration API testing via Rest and Soap, SQL queries, log files, load testing * Experience with QA tools, such as QMetry, Version One, Confluence, Robot Framework, TestRail--- * Experience with release process * Excellent problem solving and analytical skills * Detail oriented with a strong ability to prioritize and deliver results * Must be able to adapt to changing requirements and priorities * Ability to work independently, self-motivated and a strong team player * Excellent verbal and written communication skills * Three (3) years of managing a QA team testing front-end, back-end, desktop, and mobile applications * Five (5) years of QA experience * Bachelor's degree in Computer Science, related field, or equivalent work experience Work Authorization: Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Visa sponsorship is available for this position. Intradiem is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

Keywords: Intradiem, Alpharetta , Team Lead, QA, Other , Alpharetta, Georgia

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