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Shop Central Support Supervisor

Company: Ryder System
Location: Alpharetta
Posted on: January 10, 2022

Job Description:

Current Employees:If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys\attachment.do?sys\id=a39f83621bd99050632a4223cd4bcb91) .Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)You are the driving force behind our company.Start your career with Ryder today!SummaryTo coordinate and supervise the shift, daily and weekly support staff activities; providing leadership, motivation, training, and development of workforce; executing customer requirements.Essential Functions

  • Successfully lead, coach and mentor team of direct reports
  • Ensure productivity, manage performance and provide floor assistance
  • Interact with client groups, as necessary, and resolve client and customer escalation issues in a timely manner
  • Educate, motivate, lead, guide and direct team to reach their highest potential both in terms of service metrics and career goals
  • Ensure company policies are communicated and administered
  • Evaluate performance by monitoring calls and performance against established metric. Provide feedback.
  • Develop individual goals as directed by customer service manager and deliver associate performance reviews
  • Evaluate performance variances to identify root cause, develop corrective action plan for review with manager, implement approved action plans.
  • Communicate to manager issues and possible improvements identified
  • Additional responsibilities include hiring and termination decisions and performance documentationAdditional Responsibilities
    • Performs other duties as assigned.Skills and Abilities
      • Ability to lead/manage others
      • Strong verbal and written communication skills
      • Ability to work independently and as a member of a team
      • Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
      • Customer Service Background or experience in a call center environment intermediate required
      • Experience with CRM system intermediate preferredQualifications
        • H.S. diploma/GED required
        • Bachelor's degree preferred Business or related field of study
        • One (1) year or more One to three (1-3) years of experience in a lead / supervisory / management position required
        • One (1) year or more One to three (1-3) years of experience in the transportation/logistics industry preferred
        • Customer Service Background or experience in a call center environment intermediate required
        • Experience with CRM system intermediate preferredTravelNoneDOT RegulatedNoneJob Category: Customer ServiceRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\#wd

Keywords: Ryder System, Alpharetta , Shop Central Support Supervisor, Other , Alpharetta, Georgia

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