Windows Support
Company: MATRIX Resources
Location: Alpharetta
Posted on: January 11, 2022
|
|
|
Job Description:
Our client is seeking experienced Desktop Technical Support
consultants for a long-term contract position to work on the north
side of town (Alpharetta, Milton, Roswell, Johns Creek). In this
role, you will provide on-site end-user computing support including
investigating, troubleshooting and resolving hardware, software,
network, and instructional technology incidents.
MUST be high-energy, polished, and articulate
Experience with Microsoft support, SCCM, MDM (any tools), ideally
Teams support as well.
Responsibilities:
Provide assistance to schools in troubleshooting IT technology in
classrooms, media centers, admin facilities, and support
offices.
Manage service requests through the ticketing system, meeting
Service Level Agreements (SLA) including response time and
resolution time.
Communicate bi-directionally regarding the status of IT incidents
and planned IT initiatives (such as online testing) to the service
desk, technical support coordinators, and schools through the
incident tracking software.
Keywords: MATRIX Resources, Alpharetta , Windows Support, Other , Alpharetta, Georgia
|
Click
here to apply!
|
