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IT Support Specialist (Spanish Speaking)

Company: Applied Resource Group
Location: Alpharetta
Posted on: January 15, 2022

Job Description:

Applied Resource Group is actively seeking an IT Support Specialist, PLM for a direct hire, full-time role in the Atlanta, GA area. The ideal candidate will have experience assisting internal technical personnel on technical aspects of solutions. Including seeking solutions remotely to respond the customer request. You will be the customers first point of contact for troubleshooting and resolving issues; and communicate business opportunities. Primary Duties: Respond to customer service request via phone and internet Trouble-shoot / extract issues between OS and proprietary software/ peripherals and PLM Remotely successfully address problems remotely and resolve demanding cases to escalate to Tier2 support. Committing to working service request until issues are resolved Logging activities into service monitoring software Identify possible business opportunities and inform sales teams Customize customer needs through analysis Qualifications: Minimum 2 years' experience in: Operating systems: Window 10 Network, Domains Virtual machines (VMware), (Citrix knowledge is a plus) Software and hardware (CAM/CAD i.e. plotter, cutter) a major plus Microsoft Office products (Word, Excel, and Outlook) Trouble-shooting Techniques Must be fluent in English and Spanish, French a plus Nice to have's: Relational databases: Oracle Application servers : JBoss (Java language) Programming: SQL, XML, scripts MCSE or MCP certification or Microsoft 365 Certified: Modern Desktop Administrator AssociateJob Requirements:Evaluate new technology hardware and softwareResolve technical hardware and software issuesResolve hardware and software problemsResolve software and hardware problemsCall from computer users concerning hardware and software system operationsHelp resolve hardware or software problemsManage software support and maintenanceTroubleshoot and provide technical support for software, hardware, and network access issuesResolve possible hardware, software and network problemsProviding end-user support for desktop and network-related problemsEnd users in use of hardware and softwareCentered support to all users on all software applicationsDiagnosing and resolving technical hardware and software issuesResolve technical hardware, software and telephone issuesAssist with off-site support for client functionsInterpret problems and provide technical support for hardware, software, and systemsEvaluate user requests for problems with hardware and softwareProvide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and trainingAssist with network software installation and problem troubleshootingProviding technical assistance and support related to computer systems, hardware, and software

Keywords: Applied Resource Group, Alpharetta , IT Support Specialist (Spanish Speaking), Other , Alpharetta, Georgia

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