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Desktop Support Specialist

Company: Levelup Squared
Location: Alpharetta
Posted on: January 16, 2022

Job Description:

LevelUp Squared is seeking a Desktop Support Specialist that will be responsible for troubleshooting hardware, software, and networking issues for the company.

Responsibilities:

  • Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues.
  • Accurately diagnose and resolve technical issues.
  • Effectively escalate issues to the appropriate resources when necessary.
  • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
  • Ability to prioritize work and exercise good judgement while managing multiple tasks.

    Qualifications:
    • At least 4 years experience in a technical support or helpdesk role.
    • Proficiency with current Windows OS.
    • Experience with Active Directory and Exchange
    • Experience with O365 Administration and Troubleshooting
    • Knowledge and experience supporting, troubleshooting and configuring PC Hardware
    • End-User desktop support, mobile device support, email support, phone support

      Please apply to get more details!by Jobble

Keywords: Levelup Squared, Alpharetta , Desktop Support Specialist, Other , Alpharetta, Georgia

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