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CMMS / Cellular IT Support Assistant (College Park)

Company: CGL Companies
Location: Alpharetta
Posted on: January 16, 2022

Job Description:

The CMMS/Cellular IT Support Assistant will provide support in the setup, maintenance, and management of the companys cellular devices. The Cellular IT Support Assistant will also provide field support for the gathering and entering data into the companies Computerized Maintenance Management System (CMMS). This position will work with field teams to ensure facility related assets are incorporated into accurate asset trees, nameplate data formats, job plans, and frequencies for the preventive maintenance programs. This position will report to the IT Program Manager and will spend a substantial amount of time in the field.
Essential Job Functions

  • Provides technical help with all cellular device issues and on routine PC issues as they pertain to CMMS.
  • Uses IBM MaaS360 (MDM) Mobile Device Management portal to perform administrator functions including device management, software distribution, policy management and more.
  • Uses Apple Device Enrollment Program (DEP) to deploy corporate-owned Apple devices to the MDM as well as managing applications to be used in conjunction with MDM.
  • Runs and submits monthly reports on all cellular device charges and usage.
  • Arranges and completes physical transfer/disposal of surplus/obsolete phone equipment.
  • Performs field inventory by physically locating, identifying and counting assets.
  • Inputs asset data into the Computerized Maintenance Manager System (CMMS).
  • Establish a team to develop common maintenance task descriptions and completion intervals in- order to make them uniform throughout the account.
  • Develops common naming regimens and abbreviations for infrastructure equipment and systems.
  • Sets up asset lists in and coordinate annual reviews for accuracy.
  • Provides support to the operating staff for quarterly updates and changes to preventive maintenance tasks and scheduled events as needed.
  • Provides technical guidance and problem-solving by responding to user needs via phone, webinar and or in-person.
  • Recommends and implements corrective solutions, including offsite assistance for remote users.
  • Promotes high level of customer service to ensure and drive best practices and standardization.
  • Goes onsite to tag, identify, and collect asset information to input into the CMMS database.
  • Reads blueprints to get information for the asset tree and equipment at facilities.
  • Performs other duties and projects as assigned.

Keywords: CGL Companies, Alpharetta , CMMS / Cellular IT Support Assistant (College Park), Other , Alpharetta, Georgia

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