Product Support Specialist

Company: ADP
Location: Alpharetta
Posted on: May 8, 2022

Job Description:

ADP is hiring a Product Support Specialist. In this position you will as the subject matter expert for the applicable functional area, provide overall support for development and management of field service and/or operational product(s). This will include identifying product requirements with field service staff and division staff, analyzing the operational workflows and processes, developing easy to follow standards and policies/procedures and ensuring the appropriate communication to all staff.At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.RESPONSIBILITIES:Assist in standardizing the service delivery model for all existing service products provided to clients of ADP TotalSource.This will include, but is not limited to gathering data on existing products, preparing appropriate documentation (i.e. policies and procedures, training materials, audit materials, etc.), offering training & support, and auditing improvement of the processes.Provides input and requirements for the enhancement and development existing products.Will work with the region, Central Operations, and other functional departments inside and outside ADP, to assess process needs and identify product issues.Reviews changes in products and ensures compliance in processing, procedures, and reporting.Works with management in identifying areas for improvement and developing plans for change and/or developing written procedures.Provides subject matter expertise input into the design and development of new product, features and processes.Conducts QA and testing of change requests and other projects as necessary.Maintains a broad knowledge base encompassing the evolving TotalSource application product set.Provides information and explanation to users and support functions within the TotalSource environment.Ensures successful implementation of business requirements into product feature/function set.Act as an additional liaison with product vendor relationships as appropriate.Analyze operational workflows and processes and develop standards and policies and procedures from product/practices gathered.Also work with IT to enhance supporting systems as well deploy new systems that will improve operational efficiencies.Develop project plans and schedules and work with all functional areas to bring projects to completion on time and within budget.Support field and operational service staff in improving the quality of their service deliverables and activities.Works on the most complex systems analysis assignments fairly independently.Gathers information, analyzes and formulates logical statements for developing and modifying specifications.Receives general direction; works independently most of the time.Regularly operates under deadlines and subject to extreme workloads.Performs other relevant duties and assignments as directed.QUALIFICATIONS REQUIRED:3-5 years experience in product development/support, human resources, benefits or payroll, or related fields.Bachelors degree in product development or related fields (or equivalent in education and experience).

Keywords: ADP, Alpharetta , Product Support Specialist, Other , Alpharetta, Georgia