Product Support Specialist
Company: ADP
Location: Alpharetta
Posted on: May 8, 2022
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Job Description:
ADP is hiring a Product Support Specialist. In this position you
will as the subject matter expert for the applicable functional
area, provide overall support for development and management of
field service and/or operational product(s). This will include
identifying product requirements with field service staff and
division staff, analyzing the operational workflows and processes,
developing easy to follow standards and policies/procedures and
ensuring the appropriate communication to all staff.At ADP we are
driven by your success. We engage your unique talents and
perspectives. We welcome your ideas on how to do things differently
and better. In your efforts to achieve, learn and grow, we support
you all the way. If success motivates you, you belong at ADP.We
strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence,
Inspiring Innovation, Each Person Counts, Results-Driven, & Social
Responsibility.RESPONSIBILITIES:Assist in standardizing the service
delivery model for all existing service products provided to
clients of ADP TotalSource.This will include, but is not limited to
gathering data on existing products, preparing appropriate
documentation (i.e. policies and procedures, training materials,
audit materials, etc.), offering training & support, and auditing
improvement of the processes.Provides input and requirements for
the enhancement and development existing products.Will work with
the region, Central Operations, and other functional departments
inside and outside ADP, to assess process needs and identify
product issues.Reviews changes in products and ensures compliance
in processing, procedures, and reporting.Works with management in
identifying areas for improvement and developing plans for change
and/or developing written procedures.Provides subject matter
expertise input into the design and development of new product,
features and processes.Conducts QA and testing of change requests
and other projects as necessary.Maintains a broad knowledge base
encompassing the evolving TotalSource application product
set.Provides information and explanation to users and support
functions within the TotalSource environment.Ensures successful
implementation of business requirements into product
feature/function set.Act as an additional liaison with product
vendor relationships as appropriate.Analyze operational workflows
and processes and develop standards and policies and procedures
from product/practices gathered.Also work with IT to enhance
supporting systems as well deploy new systems that will improve
operational efficiencies.Develop project plans and schedules and
work with all functional areas to bring projects to completion on
time and within budget.Support field and operational service staff
in improving the quality of their service deliverables and
activities.Works on the most complex systems analysis assignments
fairly independently.Gathers information, analyzes and formulates
logical statements for developing and modifying
specifications.Receives general direction; works independently most
of the time.Regularly operates under deadlines and subject to
extreme workloads.Performs other relevant duties and assignments as
directed.QUALIFICATIONS REQUIRED:3-5 years experience in product
development/support, human resources, benefits or payroll, or
related fields.Bachelors degree in product development or related
fields (or equivalent in education and experience).
Keywords: ADP, Alpharetta , Product Support Specialist, Other , Alpharetta, Georgia
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