Sr On-Site Service Spec
Company: Ricoh USA
Location: Alpharetta
Posted on: May 8, 2022
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Job Description:
Qualified candidates for this position should be fully
vaccinated by 1st day of hire for the Covid virus. Ricoh will
evaluate requests to reasonably accommodate qualified candidates
who have not been vaccinated because of a disability or sincerely
held religious belief, practice, or observance. Come Create at
RicohIf you are seeking a team driven by passion and purpose, come
create with us at Ricoh. We are a team of information seekers and
customer-obsessed collaborators who aspire to deliver the services,
solutions, and technologies that empower business success. We are
looking for talented, inspired individuals to join us to help drive
high-performance team and our commitment to excellence.Ricoh is an
integrated solutions provider and partner that connects people and
technology, creates outstanding customer experiences, and delivers
innovation for businesses worldwide. We empower digital workplaces
by enabling individuals to work smarter from any location and
harness the power of information-how it is collected, stored,
managed, and shared-to unlock the potential in every organization.
We deliver services and technologies that inspire our customers'
success and guide them toward a better and more sustainable future.
If you are seeking a purpose-driven and passionate team, come
create with us, and help drive our high-performance culture of
excellence into tomorrow.Invest in yourselfAt Ricoh, you can:Choose
from a broad selection of medical, dental, life, and disability
insurance options.Contribute to your financial security with
Retirement Savings Plan (401K), Health Savings Account (HSA), and
Flexible Spending Account (FSA) investments.Augment your education
with team member tuition assistance programs.Enjoy paid vacation
time and paid holidays annually.Tap into many other benefits to
enhance your health, wellness, and ongoing personal and
professional development.POSITION PROFILEProvides operations
functions in one or all of the following areas: operates high
volume duplicating equipment, performs associated copying tasks,
ships and receives product and supplies, sorts, distributes and
handles incoming and outgoing mail/faxes, as well as applies
necessary postage. Provides copier maintenance and/or repair of
customer site equipment. May also perform bindery, QC and final
check, housekeeping, file services, call center representative, and
reception, etc. May performs various building support functions
related to meeting set ups and light maintenance. Note: Due to the
higher level of presentation and telephone skills needed to perform
receptionist duties, employees performing this function are
considered to be Senior On-Site Services Specialist. This position
reports directly to the Site Manager, Site Supervisor or Assistant
Site Manager, depending on site personnel configuration.JOB DUTIES
AND RESPONSIBILITIESRuns high volume copy machines and performs
binding and finishing work.Ensures convenience copiers are working
properly, checking for quality via daily inspections. Clears paper
jams and informs technicians of specific problems.Performs all
repair service on customer copier equipment.Maintains records for
management reports and inventories of supplies needed.Distributes
office supplies, fax transmissions and mail to company personnel
and/or designated drop-off points as required.Calculates charges
for jobs performed and maintains some billing logs.Responds to and
coordinates all service calls required by customer.May perform
filing duties in conjunction with specific customer
requests.Delivers completed jobs to pre-determined customer
locations within and outside of the site.Maintains daily meter and
service logs.May travel between customer's buildings.Answers
customer questions regarding status or feasibility of job
requests.Ensures upkeep of convenience copier areas by keeping neat
and well stocked.Performs duties related to the shipping of
materials.Performs duties related to the receiving of materials.May
perform meeting room and conference room set ups.May perform
building occupant moves within assigned facilities.May perform
re-lamping and light maintenance duties as assigned.May perform
occasional cleaning duties as needed.May require periodic overtime
on nights and weekends, including off-hour emergency response.Uses
shrink-wrap machine, paper cutter, hole driller, bindery equipment,
jogger, tape machine, stackers, electric stapler and scales in
completion of various jobs contracted.Uses all copier equipment,
calculator, fax machine, postage meter and some PC.Performs filing
duties, which may include 'purging' and archiving old
documents.Performs other duties as assigned.QUALIFICATIONS
(Education, Experience, and Certifications)Requires high school
diploma or GED and1-2 years of related work experience.Some related
copy job experience is preferred.May require valid driver's license
and minimum levels of auto insurance coverage per Ricoh.Ricoh is an
EEO/Affirmative Action Employer -- Minorities/Women/Protected
Veterans/Disabled.Click Here to view Ricoh USA Benefits
Keywords: Ricoh USA, Alpharetta , Sr On-Site Service Spec, Other , Alpharetta, Georgia
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