Service Desk Support Officer
Company: TruPayMe
Location: Alpharetta
Posted on: May 8, 2022
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Job Description:
TruPayMe have an exciting opportunity for a Service Desk Support
Officer to join their team. Location: AlpharettaSalary: Competitive
+ Benefits About Us: TruPayMe is a global unified payment
technology group that was formed in 2019 bringing together
technology and financial services into an omnichannel solution. The
new business model has enabled TruPayMe to establish itself as a
leading Fintech Payments group. Service Desk Support Officer - The
Role: The Service Desk Support Officer will be part of the Service
Desk team and will provide first line support to our customers,
always practising excellent customer service, via phone and in
writing. Service Desk Support Officer - Key Responsibilities: -
Responding to support cases in the Zendesk tool and phone calls as
required-Assisting Trust Payment's customers during the integration
of their website to our payment functionality- Manage customers'
accounts- Record details of inquiries, comments and details of
action taken via the Zendesk tool- Updating Jira with bug reports
and feature requests- Dealing with customer escalations- Tracking
Jira tickets escalated to development and updating them where
necessary- Liaising with Acquirers when the Development team
require information or when new products or requirements are
launched Service Desk Support Officer - You: - 1+ years in a
similar customer service orientated support role- Strong customer
orientation- Experience of working in an ITIL environment-
Experience of using Zendesk or similar ITSM tool- Excellent typing
skills and IT Skills including Microsoft Office (Excel, Word and
PowerPoint), Salesforce, DMS, Data handling and Record keeping-
Problem analysis and resolution- Able to articulate technical
explanations in a non-technical way- Strong communicator able to
communicate confidently with all level of colleagues within the
business- ITIL Foundation qualified- Understanding of Payment
system capabilities and features Service Desk Support Officer -
Benefits (subject to local office benefits policy) - Opportunity to
be part of a rapidly scaling and market-leading Fintech business-
Health and Wellbeing ethos including regular wellness sessions,
fitness and nutrition and other events as well as supported by
internally qualified mental health first aiders - Family-friendly
enhanced benefits/policies- Pension, Healthcare, Life Assurance-
Social events and team building - Celebrations We understand the
value that a diverse and inclusive working environment brings to
Trust Payments. We celebrate the differences that people can bring
through their cultures, backgrounds and perspectives. We are
committed to equal employment opportunity regardless of race,
colour, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender
identity or any other protected characteristic. To submit your CV
for this exciting Service Desk Support Officer opportunity, please
click 'Apply' now!
Keywords: TruPayMe, Alpharetta , Service Desk Support Officer, Other , Alpharetta, Georgia
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here to apply!
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