Travel Rewards Representative

Company: RemX
Location: Alpharetta
Posted on: May 10, 2022

Job Description:

RemX is looking for experienced Customer Service Agents to work as Travel Rewards Representatives! Work from home until late 2022 for a major tech based company in Alpharetta, GA.
We are currently interviewing and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations. This is a long-term position with growth potential and benefits. You may start off as a contract associate while you complete the needed background and onboarding for our client then go permanent with them!
Work from home through late 2022 - Equipment provided -It is recommended that you live within 10-15 miles of Alpharetta, GA 30009
Pay: $17.50 an hour (Additional $1 per hour for Bilingual Spanish)
Availability: Multiple Shifts Available including Mornings, Mid-Day, Evenings. 1 Weekend Day REQUIRED
Responsibilities:

• 
  
• Inbound calls from customers looking to book travel either using their rewards that have been accumulated or purchasing travel using their payment card.
  
• Assist customers with changes and cancelling reservations
  
• Assist customers with navigating the customer website/portal, viewing and using their reward points
  
• Assist customers experiencing issues with points redemption, etc.
  
  Qualifications:
  
  • 
    
  • REQUIRED - High School Diploma or Equivalent
    
  • REQUIRED -1 year of recent work experience with travel, airlines, hotels, or car rentals
    
  • Preferred - Bilingual Spanish/English
    
  • Call center customer service experience
    
  • Articulate demeanor and friendly personality
    
  • Excellent standard of written and verbal communication skills
    
  • Exemplary work ethic and the ability to take initiative and work independently
    
  • Strong organizational, multi-tasking, and prioritizing skills within a fast-paced environment.
    
  • Interest in travel and/or world history are appreciated, but not required.
    

Keywords: RemX, Alpharetta , Travel Rewards Representative, Other , Alpharetta, Georgia