Sr. UX/UI Design Supervisor
Company: UPS
Location: Alpharetta
Posted on: May 11, 2022
Job Description:
Job Summary
The Digital Product Design Team is needing a Senior User
Experience/User Interface (UX/UI) Designer to participate in a
variety of UX/UI activities that lead to best in class user
experiences for end users across our various digital properties.
They will work cross-functionally to contribute to the development
of frictionless/meaningful user experiences leveraging and
promoting the design system. This position promotes/supports
research, competitive/comparative analysis, design and usability
testing activities along with supporting documentation for project
related activities and tasks. This role participates in and is a
contributor to the creation of visual interactive user experiences
that play a central role in future development efforts. They follow
UX/UI design standards, guidelines and strategies that will serve
as the foundation for creating cohesive experiences. The Senior
UX/UI Designer supports the UX/UI department strategy, the
integration of the user experience team and these concepts within
UPS, and multiple project deliverables across the enterprise.
Responsibilities
- Leads the creation of a logical/easily navigable user
experience, including user interfaces, navigational rules,
information organization, design system and language application as
well as user experience and user interface enhancements as it
relates to the customer's experience on UPS.com/digital
touchpoints
- Uses industry standard design methodologies, usability study
analytics, and website heuristics to design interactive touchpoints
for UPS.com
- Supervises UX/UI designers, copywriters and vendors depending
on project needs
- Monitors the industry to gain knowledge and understanding of
emerging technologies
- Identifies new and emerging UX/UI design strategies, research
techniques, and user trends to maintain industry
competitiveness
- Contributes to intuitive, engaging design solutions to satisfy
various user experiences including websites, native mobile, product
user interfaces, other digital initiatives, and all points in
between (i.e., wireframes, flows, mockups and visual
prototypes)
- Works collaboratively with cross-functional teams to ensure
that designs are successfully created and implemented to achieve
the user goals
- Optimizes existing user interface designs and combines
creativity with an awareness of the design elements to create new
ones
- Develops technical and business requirements and always strives
to deliver intuitive and user-centered solutions
- Monitors project activities to ensure governance, standards,
and policies compliance
- Promotes testing of new ideas before implementing
- Communicates and documents research, analysis, and test results
to ensure consistency and accuracy
- Documents newly created interaction models, user/task flows and
screen designs to ensure consistency, reusability, and future
optimization
- Facilitates collaboration among stakeholders to achieve project
goals and objectives
- Clearly communicates and prepares proper presentations to
provide timely updates
Preferences
- Demonstrates a basic understanding of the different channels
available for communication; explains the importance of timely and
relevant communication
- Uses the research problem to guide relevant data gathering and
benchmarking; minimizes personal biases that may impact the
research process/outcomes and gathers data that represent all sides
of the business case
- Develops project management plans and leads the implementation
for basic projects of short duration requiring limited coordination
and resources; manages minimal organizational resistance to
cross-functional project demands; employs project management tools
and technology (e.g., Microsoft Project, Program Management Group
website, etc.)
- Uses the appropriate style, level of detail, grammar, and
organization of thought in technical writing; drafts standard
specialized or technical documents using templates and job
aids
- Leverages technological knowledge to achieve business
objectives; resolves technological issues impeding work and
recommends changes to technological approach based upon knowledge
of trends and best practices
- Possesses Digital Portfolio
UPS is an equal opportunity employer. UPS does not discriminate on
the basis of race/color/religion/sex/national
origin/veteran/disability/age/sexual orientation/gender identity or
any other characteristic protected by law
Keywords: UPS, Alpharetta , Sr. UX/UI Design Supervisor, Other , Alpharetta, Georgia
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