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Claims Assistant

Company: Westfield Specialty Insurance
Location: Alpharetta
Posted on: May 12, 2022

Job Description:

Location: Westfield Specialty's office in Alpharetta is the preferred location. Westfield's office in Berkeley Heights, NJ will be considered. This is a position that is not eligible to be fully remote, but can take advantage of Westfield's hybrid work model.
This position functions as a service liaison between brokers, insureds and claimants, and Westfield Specialty's professional staff by providing necessary administrative support to allow Claims Staff to focus on evaluating and managing claims. Key Duties & Responsibilities

  • Assists Claims Staff by obtaining information of varying complexity and using systems and applications to create and update records.
  • Responds to communications from brokers, insureds, claimants, claim vendors, participating insurers, and internal teams.
  • Researches policy and claim information.
  • Compiles data, completes forms and filings, and runs reports.
  • Reviews invoices and billings.
  • Processes financial transactions within delegated authority.
  • May participate in claims platform and technology solution testing and implementation.
  • Assists with other Claims department and Company initiatives as assigned.
    Required Education/Training & Experience
    • Minimum - High school graduate or high school equivalency.
    • Three (3) or more years claims clerical experience required.
    • Excellent communications (telephone, e-mail and interpersonal) skills as required.
    • Exceptional attention to detail and a customer-centric outlook.
    • Strong analytical and organizational skills.
    • Software: Intermediate to Advanced in all Windows operating systems, Microsoft Word, Excel.
    • Knowledge of various claim systems and claim processing.Other Desired Skills And Characteristics
      • Excellent decision making, prioritizing, and ability to handle multiple complex tasks efficiently.
      • Accountability for delivering on personal goals and assigned tasks.
      • Proficiency in Microsoft Office applications (Outlook, Word, Excel)
      • Excellent verbal, written and interpersonal communication and leadership skills.
      • Demonstrated strong attention to detail along with organizational skills
      • Ability to analyze, think outside the box and give honest/direct feedback in a respectful way.
      • Proven success collaborating with team members and developing long standing relationships.
      • Good sense of timing and the ability to recognize and solve problems.
      • Ability to prioritize and allocate work actions based on importance, value, urgency, and customer needs.
        Physical Requirements (specific to the role)
        • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
        • Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).
        • Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail, etc.
        • Ability to travel as required.This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
          Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.
          We are an equal opportunity employer/minority/female/disability/protected veteran.

Keywords: Westfield Specialty Insurance, Alpharetta , Claims Assistant, Other , Alpharetta, Georgia

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