Front Desk Supervisor
Company: The Hotel at Avalon and Alpharetta
Posted on: May 12, 2022
Assist the Front Office Manager in managing the Front Office
operations to achieve customer satisfaction, quality service and
compliance with corporate/franchise policies and procedures while
meeting/exceeding financial goals. Ensure that the arrival,
departure, and any other guest contact experience are conducted in
an efficient and friendly manner.
- Communicate effectively both verbally and in writing to provide
clear direction to staff. Assign and instruct guest service agents
in details of work. Observes performance and encourages
- Greet guests immediately with a friendly and sincere welcome. Use
a positive and clear speaking voice, listen to and understand
requests, respond with appropriate actions and provide accurate
information such as outlet hours and local attractions.
- Promptly complete the registration process by inputting and
retrieving information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand-specific marketing programs. Make
appropriate selection of rooms based on guest needs. Code
electronic keys. Nonverbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons
and refreshment center keys as appropriate. Close out guest
accounts at time of check out.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks and other forms of payment. Perform accurate moderately
complex arithmetic functions using a calculator. Post charges to
guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear voice.
Input messages into the computer. Retrieve messages and communicate
the content to the guest. Retrieve mail, small packages and
facsimiles for customers as requested.
- Remain calm and alert, especially during emergency situations
and/or heavy hotel activity, serving as a role model for clerks and
other associates. Resolve customer complications and complaints by
conducting thorough research of the situation and determining the
most effective solutions. Make decisions and take action based on
previous experience and good judgment, sometimes revising approach
to accommodate unusual situation. Authorize revenue allowances to
remedy problems only after other alternative solutions have been
- Communicate both verbally and in writing to provide clear
direction to staff.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
Inspired by the mythical land of Avalon, where the experience of
the "Good Life" is ever-present, The Hotel at Avalon arrives - a
grand reimagining of resort environment, where guests are immersed
in the timeless art of living well. Here at the Hotel at Avalon,
the "Good Life" is ever present in our benefits of becoming an
associate! In addition to our Company's medical, dental, vision,
and retirement benefits, Hotel at Avalon associates also enjoy free
lunch or dinner during your shift in our Associate Cafe, free gated
on-site parking, provided uniforms, and discounted dry cleaning
rates on-site. In addition, you and your family have access to
Marriott's discounted hotel room program at thousands of Marriott
locations around the world. "Think of us as a guide to the
extraordinary, a gateway to the unconventional, a beacon of good
taste".We value U.S. military experience and invite all qualified
military candidates to apply.
Keywords: The Hotel at Avalon and Alpharetta, Alpharetta , Front Desk Supervisor, Other , Alpharetta, Georgia
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