Help Desk
Company: Applied Resource Group
Location: Alpharetta
Posted on: June 20, 2022
Job Description:
Help Desk Support Location: Alpharetta, GAUp to $60,000 (DOE)W2
Full Time Employment The Help Desk Support Technician position is
responsible for the day to day break fix IT support to the HQ and
remote user community and must possess a strong commitment to
high-quality customer service and have a solid work ethic. The role
will provide Tier 2 IT support, including diagnosing and
troubleshooting PC hardware and software technical problems, to
both local and remote users across the enterprise. The position
will also involve coordinating with other support groups and being
an integral part of the IT support and project implementation team
that supports all sites in North America.This position will work
on-site in the office located in Alpharetta.Responsibilities
- Providing face-to-face, phone and online break fix support to
the enterprise user community while also being a primary resource
for IT project implementations such as cybersecurity and
compliance
- Maintain, troubleshoot, repair, and image desktop computers,
laptops, and peripherals
- Prepare and manage deployment of PC's, laptops, and printers
while maintaining inventory on all hardware and software
deployedResponsible for proactively looking for ways to improve the
imaging, deployment, and security patching processes
- Ensure all IT assets are documented, cataloged, and kept
up-to-date in the CMDB tool
- Interfacing with various vendors in support of the hardware and
software systemsInstalling and maintaining proper software and
application resources
- Ensuring all support cases are dealt with in agreed service
levels while maintaining satisfactorily ticket documentation within
ITSM logging system
- Provide global admin level support for all VOIP systems within
the enterprise
- Occasional travel to remote sites may be requiredQualifications
- Proven experience at working problems quickly in high stress
situations while maintaining composure and the ability to
effectively communicate updates to leadership
- Excellent communication skills, with the ability to communicate
professionally and confidently at all levels with strong
organizational skills and a solution-based, problem-solving
mindset.
- Experience supporting Enterprise-level organizations' PC
support needs, along with some Executive Level/VIP support while
being flexible, adaptable and able to meet tight deadlines.
- Working understanding of Windows 10 & 11, Active Directory, and
Microsoft Office 365 as well as Network Topologies - Ethernet,
TCP/IP, Smart-Device technology - iPad, iPhone, Android etc.
- Ensure support ticket statuses are communicated to relevant
parties in a timely manner
- Responsible for developing standards/processes and knowledge
base documentation
- Reasonable level of understanding ITIL and ITSM
environment.
Keywords: Applied Resource Group, Alpharetta , Help Desk, Other , Alpharetta, Georgia
Didn't find what you're looking for? Search again!
Loading more jobs...