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Support Specialist

Company: Kforce Finance and Accounting
Location: Alpharetta
Posted on: June 20, 2022

Job Description:

RESPONSIBILITIES:Kforce has a client in Alpharetta, GA that is seeking a Support Specialist. Summary: In this role, the Support Specialist will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. The Support Specialist provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. Support is provided via multiple communication channels: telephone, e-mail and chat support using multiple CRMs. Responsibilities:

  • With the customer's best interest in mind, the Support Specialist shows outstanding problem solving and technical skills to effectively solve customer's question and/or technical challenge
  • Accurately document all customer interaction, research and resolution
  • Acquire product knowledge to competently demonstrate the products and services we sell
  • Assist customers with installation of product user interface and site navigation
  • Internal systems knowledge such as CRM, billing, admin tools, website and production systems
  • Provide login, search, usability, and technical support for multiple proprietary products and services
  • Provide high quality customer support to internal and external customers via phone, email, and chat in real-time
  • Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers
  • Perform basic browser troubleshooting
  • The Support Specialist will handle billing need such as payments, research, invoices, and usability of online billing tool
  • Escalate issues to second level team when necessary Job Requirements:REQUIREMENTS:
    • Preferred 2 or 4 year degree
    • 1 year of customer service experience in a customer service contact center environment or equivalent training; 2 years preferred
    • Strong customer focus to interact with customers
    • Problem solving and basic technical skills
    • Excellent customer service skills
    • Excellent written and verbal communication skills
    • Insurance/Police record experience
    • Ability to multi-task and handle incoming calls as well as emails
    • Customer service/team player oriented
    • Professional attitude and positive demeanor at all times
    • Ability to work independently on assigned projects
    • 40 hour work week; minimal travel. Office environment Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Finance and Accounting, Alpharetta , Support Specialist, Other , Alpharetta, Georgia

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