Insurance Servicing Representative I - REMOTE
Company: National General Insurance
Location: Alpharetta
Posted on: June 21, 2022
Job Description:
*THIS POSITION IS 100% REMOTE - WITH PAID VIRTUAL
TRAINING*Primary Purpose:Provide accurate and efficient service to
lenders within area of responsibility by researching loan level
requests, processing various loan-related task queues and modifying
policy information as required to meet productivity and quality
requirements.Essential Duties and Responsibilities:Following is a
summary of the essential functions for this job. Other duties may
be performed, both major and minor, which are not mentioned below.
Specific activities may change from time to time.
- Modify policies at loan level by following established
guidelines and utilizing internal tracking system to update
information as required and contribute to routine documentation
processing workflows
- Resolve information gaps by contacting carriers and agencies as
required to gather policy information and other missing data and
update systems and records as appropriate
- Communicate with lenders by answering inbound service calls and
researching within loan database to extract required information
and provide comprehensive, timely responses to inquiries and
requests
- Meet auditing requirements by accurately entering data and
maintaining data integrity in loan tracking applications to
minimize risk and uphold internal standards
- Complete high volume of data entry by quickly and accurately
processing loan-related task queues to meet productivity and
quality requirements
- Manage individual performance by setting work-related goals,
tracking personal achievements and communicating with management to
report on success and identify improvement strategies
- Build insurance servicing skills and knowledge by soliciting
performance feedback, participating in cross-training and learning
additional processes and procedures to support multiple workflows
and contribute to effectiveness of team operations
- Contribute to a positive work environment by demonstrating
cultural expectations and influencing others to reward performance
and value "can do" people, accountability, diversity and inclusion,
flexibility, continuous improvement, collaboration, creativity and
fun
- Support National General Insurance values in personal work
behaviors, decision-making, contributions and interpersonal
interactions; manage own career development by soliciting feedback
and valuing other perspectivesMinimum Skills and Competencies:The
requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- High school diploma or general education degree (GED)
- 1+ years of relevant experience
- Experience following established procedures to complete
processing tasks; experience working in the banking or insurance
industry
- Terminology, function and fundamental capabilities of common
computer, software, information and communication technology
devices, components, and concepts
- Basic knowledge of data entry processes and procedures
- Policies, practices, trends, technology and information
affecting the business and organization
- Proficient in Microsoft Office (Word, Excel, Outlook,
PowerPoint)
- Analyze data on a problem-to-problem solution
- Quickly and accurately perform data entry
- Follow established guidelines to focus on details and complete
tasks attentively and thoroughly
- Manage one's own time to perform job functions quickly and
efficiently
- Ability to adapt to new situations and learn quickly
- Represent the organization to customers and other external
sources by phone or e-mail
- Build constructive and cooperative working relationships
- Motivational, inspirational and enthusiastic approach to team
involvement and engagement
- Must possess effective verbal and written communication
skills
- Manage confidential information with sensitivity and
maturity
- Escalate issues when necessary
- Utilize established procedures to guide decision-making
- High attention to detail
- Provide personalized and quality service to meet the
expectations of internal and external customers
- Demonstrated interest in personal learning and enhancing
knowledge
- Works independently with little supervisionDesired Skills:
- Associate's Degree or in-lieu of degree equivalent education,
training and work-related experience#LI-JD1#LI-RemoteNational
General Holdings Corp. is an Equal Opportunity (EO) employer -
Veterans/Disabled and other protected categories. All qualified
applicants will receive consideration for employment regardless of
any characteristic protected by law. Candidates must possess
authorization to work in the United States, as it is not our
practice to sponsor individuals for work visas.In the event you
need assistance or accommodation in completing your online
application, please contact NGIC main office by phone at (336)
435-2000.
About National General Holdings:National General Holdings Corp., a
member of the Allstate family of companies, is headquartered in New
York City. National General traces its roots to 1939, has a
financial strength rating of A- (excellent) from A.M. Best, and
provides personal and commercial automobile, homeowners, umbrella,
recreational vehicle, motorcycle, supplemental health, and other
niche insurance products. We are a specialty personal lines
insurance holding company. Through our subsidiaries, we provide a
variety of insurance products, including personal and commercial
automobile, homeowners, umbrella, recreational vehicle,
supplemental health, lender-placed and other niche insurance
products.National General is a fast paced, dynamic, and
entrepreneurial organization. Our team members live by and
exemplify what we call the 4Es. At National General, we are
Energized, Engaged, Empowered, and we Execute every day in order to
provide an exceptional experience for our customers! We are
passionate about our organization and the value that we add every
day. A successful candidate with National General will embody the
4Es. Our team is poised to outperform the competition. We are
National General Insurance and with us you can be extraordinary!
Come join our team!Companies and PartnersDirect General Auto &
Life, Personal Express Insurance, Century-National Insurance, ABC
Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle
Specialty, National General Lender Services, ARS, RAC Insurance
Partners, Mountain Valley Indemnity, New Jersey Skylands,
Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare,
AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro
Accident.In addition to a phenomenal career opportunity, National
General Insurance offers an excellent benefits package including:
- Paid Training
- Medical, Dental, Vision benefits
- Wellness Programs
- Life and Short/Long Term Disability Insurance
- 401k w/ Company Match
- Company Paid Holidays & Generous Time-off policy
- Employee Discount Program
- Career Advancement and Development Opportunities
- On-site Healthcare Clinic (Winston-Salem and Cleveland
offices)
- On-site Fitness Center (Cleveland and Dallas offices)
- Subsidized parking (Cleveland office)National General Holdings
Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and
other protected categories. All qualified applicants will receive
consideration for employment regardless of any characteristic
protected by law. Candidates must possess authorization to work in
the United States, as it is not our practice to sponsor individuals
for work visas.In the event you need assistance or accommodation in
completing your online application, please contact NGIC main office
by phone at (336) 435-2000.
Keywords: National General Insurance, Alpharetta , Insurance Servicing Representative I - REMOTE, Other , Alpharetta, Georgia
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