Customer Care Advocate
Company: Toyota
Location: Alpharetta
Posted on: June 24, 2022
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Job Description:
Overview Who we are Collaborative. Respectful. A place to dream
and do. These are just a few words that describe what life is like
at Toyota. As one of the world---s most admired brands, Toyota is
growing and leading the future of mobility through innovative,
high-quality solutions designed to enhance lives and delight those
we serve. We---re looking for diverse, talented team members who
want to Dream. Do. Grow. with us. An important part of the Toyota
family is Toyota Financial Services (TFS), the finance and
insurance brand for Toyota and Lexus in North America. While TFS is
a separate business entity, it is an essential part of this
world-changing company --- delivering on Toyota---s vision to move
people beyond what---s possible. At TFS, you will help create
best-in-class customer experiences in an innovative, collaborative
environment. Who we---re looking for Toyota---s Experience Center
East Customer Care Team is looking for a passionate and highly
motivated Customer Care Advocate. The Customer Care Team ensures
all customer requests in which live support is required, are
addressed in a personalized and proactive matter. The team responds
to inbound communications from customers, dealers, and third
parties, generated through multiple channels across the TFS, LFS,
and Private Label portfolios, and takes the necessary steps to
resolve the inquiry while delivering an exceptional experience.
Customer Care Advocates are responsible for inbound and/or outbound
communications from delinquent and non-delinquent customers,
dealers, and third parties and will provide customer-oriented
service and problem resolution in accordance with established
guidelines, documenting all interactions with customers clearly and
concisely and through designated communication channels. What
you---ll be doing Accountable for accurate and timely handling of
all aspects of customer inquiries, account maintenance, and
transactions. Respond to communications from customers, dealers,
and third parties, primarily via telephone, with some e-mail and
written correspondence. Analyze account characteristics and work
with customers to resolve their issues, while providing ---best in
class--- customer service. Follow engagement strategy to enhance
customer satisfaction and build loyalty to the TFS/LFS and/or
Private Label (MFS) brand. Document all activities in a clear and
concise manner utilizing the appropriate systems in accordance with
established procedures. Keep abreast of changes in policy and
procedures to ensure compliance with high-risk processes. What you
bring HS Diploma or GED. College degree or equivalent work
experience preferred. Focus one---s actions and decisions on timely
and accurate responses to customers. Listens actively and remains
engaged. Has excellent verbal communication and interpersonal
skills. Consistent adherence to applicable call model. Strong
ability to apply lessons learned from past experiences and work
through complex changes/situations in a consistently evolving work
environment. What we---ll bring During your interview process, our
team can fill you in on all the details of our industry-leading
benefits and career development opportunities. A few highlights
include: A work environment built on teamwork, flexibility, and
respect. Professional growth and development programs to help
advance your career, as well as tuition reimbursement. Vehicle
purchase & lease programs. Comprehensive health care and wellness
plans for your entire family. Flextime and virtual work options (if
applicable). Toyota 401(k) Savings Plan featuring a company match,
as well as an annual retirement contribution from Toyota regardless
of whether you contribute. Paid holidays and paid time off.
Referral services related to prenatal services, adoption,
childcare, schools, and more. Flexible spending accounts. To save
time applying, Toyota does not offer sponsorship of job applicants
for employment-based visas or any other work authorization for this
position at this time. Belonging at Toyota Our success begins and
ends with our people. We embrace diverse perspectives and value
unique human experiences. Respect for all is our North Star. Toyota
is proud to have 10 different Business Partnering Groups across 100
different North American chapter locations that support team
members--- efforts to dream, do and grow without questioning that
they belong. As a company that has been one of DiversityInc---s Top
50 Companies for Diversity and a member of The Billion Dollar
Roundtable supporting minority and woman-owned suppliers for over
10 years, we are proud to be an equal opportunity employer that
celebrates the diversity of the communities where we live and do
business. Applicants for our positions are considered without
regard to race, ethnicity, national origin, sex, sexual
orientation, gender identity or expression, age, disability,
religion, military or veteran status, or any other characteristics
protected by law. Have a question or need assistance with your
application? Check out the How to Apply section of our careers page
on Toyota.com or send an email to TalentLinkAdmintoyota.com.
Keywords: Toyota, Alpharetta , Customer Care Advocate, Other , Alpharetta, Georgia
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