Life Cycle Operation Lead

Company: TechDigital Corporation
Location: Alpharetta
Posted on: June 25, 2022

Job Description:

Life Cycle Operation Lead

Role Summary/Purpose The Digital Operation Center (DOC) Operations lead technical issues

related to Incidents, Changes and Proactive Monitoring. In this role, the

successful candidate must be able to work in a high pressure, heavily

matrixed organization of a system, infrastructure, and operations support

staff to deliver highly available systems and services globally to Client

Businesses

Essential Responsibilities Participate in on-call rotation of Incident Commanders. Assign tickets and

lead outage response, bringing in support teams as needed to resolve

incidents.

Proactively lead and drive outages to quick service restoration; provide

support and leadership for all events, especially high priority incidents

Maintain control, ownership, and operational authority of an outage triage

during high-pressure situations

Ensure all Major Incident Process guidelines are followed, and all Service

Level Guidelines are met during Major Incidents.

Ability to communicate effectively to technical and non-technical

audiences

Ability to review and approve critical emergency changes and drive

Incident and/or change Management Lifecycle effectively.

Good attitude & Adapting to the situation and project demands for

multiple Client Businesses.

Maintain operational process consistency across IT technologies

Works well under pressure.

Qualifications/Requirements Bachelor's Degree in Information Systems and a minimum of 5 years of

experience in IT Infrastructure support

5+ years of IT Support experience triaging large scale enterprise

environments

Serve as shift leader and point of contact for escalated tickets and/or

issues impacting business or customer production

Good to have Change Management experience or understanding

Good to have Compute experience or understanding

Desired Characteristics Working knowledge of ITIL or structured incident management and

infrastructure support processes

Strong oral and written communication skills; comfortable with

communicating and presenting at all levels, including senior leadership

Understanding of IT Infrastructure; experience as an infrastructure

support technical resource

Independently identifies and implements process improvements geared

toward improving the customer experience or organizational efficiencies

Manage multiple enterprise system issues, including corporate sites with

significant impact.

Experience with incident management for application or infrastructure

services

Keywords: TechDigital Corporation, Alpharetta , Life Cycle Operation Lead, Other , Alpharetta, Georgia