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Client Svc & Prod Supt Consult

Company: ADP
Location: Alpharetta
Posted on: July 29, 2022

Job Description:

Basic Function and Responsibilities:Provide second level technical support for Wage Payments and Year-End Service teamsImplement and provide guidance to new Year-end clientsProvide top-quality service to Year-end clients during peak processing periodsPerform User Acceptance Testing on new releasesDevelop Business Process Documentation as neededAssist in leading non-Product Related Initiatives Qualifications:One year experience providing Tier 2 level supportBachelor's degree or equivalent work experienceAble to solve complex problems and takes a new perspective using existing solutionsExcellent written and oral communication skillsResearch, investigation, and analytical skillsAbility to synthesize large amounts of informationPrevious client service experienceThe identified preferred candidate has the following qualifications and competencies:Experience with User Acceptance Testing and understanding of software development QA processesExperience in resolving Tier 2 level technical inquiries in Smart Compliance Portal and Diamond; able to provide positive impact rapidlyHas experience in documenting Standard Operating ProceduresCreated dashboards and PowerPoint Presentations Created dashboards and PowerPoint PresentationsExperience with providing non-technical explanation to a technical issueExperience with creating diagrams used to effectively demonstrate team process flowsStrong Excel skills

Keywords: ADP, Alpharetta , Client Svc & Prod Supt Consult, Other , Alpharetta, Georgia

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