Auto Claim Representative Experienced - New Hire Bonus
Company: The Travelers Companies, Inc.
Location: Alpharetta
Posted on: July 30, 2022
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Job Description:
Who Are We?Taking care of our customers, our communities and
each other. That s the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions of employment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$51,500.00 - $85,000.00Target Openings11What Is the
Opportunity?New Things on the Horizon! Potential for a $5,000
sign-on bonus!This position is responsible for handling moderate to
complex Personal and Business Insurance Auto Damage claims as well
as low complexity Bodily Injury Liability claims from the first
notice of loss through resolution/settlement and payment process. T
his may include applying laws and statutes for multiple state
jurisdictions. Claim types include multi-vehicle (2 or more cars)
with unclear liability as well as low complexity/minor Bodily
Injury claims. Will also handle more complex Auto Damage claims
such as non-owned vehicles, fire/theft, and potential fraud as well
as non-auto, property related damage. Provides quality claim
handling throughout the claim life cycle (customer contacts,
coverage, investigation, evaluation, reserving, negotiation and
resolution) including maintaining full compliance with internal and
external quality standards and state specific regulations. As part
of the hiring process, this position requires the completion of an
online pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
further consideration.Travelers offers a hybrid work location model
that is designed to support flexibility.Primary Job Duties &
ResponsibilitiesCustomer Contacts/Experience:Delivers consistent
service quality throughout the claim life cycle, including but not
limited to prompt contact, explaining the process, setting
expectations, on-going communication, follows-through and meeting
commitments to achieve optimal outcome on every file. Fulfills
specific service commitments made to certain accounts, as outlined
in Special Account Communication (SAC).Coverage Analysis:Reviews
and analyzes coverage and applies policy conditions, provisions,
exclusions and endorsements for both Auto Damage and low complexity
Bodily Injury liability claims in assigned jurisdictions. Verifies
the benefits available, the injured party's eligibility and the
applicable coverage limits. Addresses proper application of any
deductibles, co-insurance, coverage limits, etc. Confirms priority
of coverage (i.e. primary, secondary, concurrent) and takes into
consideration issues such as Social Security, Workers Compensation
or others relevant to the
jurisdiction.Investigation/Evaluation:Investigates each claim to
obtain relevant facts necessary to determine coverage, causation,
extent of liability/establishment of negligence, damages,
contribution potential and exposure with respect to the various
coverages provided through prompt contact with appropriate parties
(e.g.. policyholders, accounts, claimants, law enforcement
agencies, witnesses, agents, etc. ). This may also include
investigation of wage loss and essential services claims. Takes
recorded statements as necessary.Recognizes and requests
appropriate inspection type based on the details of the loss and
coordinate the appraisal process. Maintains oversight of the repair
process and ensures appropriate expense handling.On specified
claims, evaluates medical treatment based on the nature and extent
of injury, mechanism of injury, type of treatment received or
anticipated. May need to verify wage loss claims. Ensure proper
payment of third party injury claims.Refers claims beyond authority
as appropriate based on exposure and established guidelines.
Recognizes and forwards appropriate files to subject matter experts
(i.e., Subrogation, SIU, Property, Adverse Subrogation,
etc.).Reserving:Establishes timely and maintains appropriate claim
and expense reserves. Manages file inventory and expense reserves
by utilizing an effective diary system, documenting claim file
activities to resolve claim in a timely
manner.Negotiation/Resolution:Determines settlement amounts,
negotiates and conveys claim settlements within authority limits to
insureds and claimants. As appropriate, writes denial letters,
Reservation of Rights and other necessary correspondence to
insureds and claimants.Files handled will be predominately
unrepresented claims. May handle low complexity (small claims)
litigated files on appropriately assigned cases.May provide support
to other parts of Auto Line of Business (e.g. Total Loss, Salvage,
etc.) when needed.Insurance License:In order to perform the
essential functions of this job, acquisition and maintenance of
Insurance License(s) may be required to comply with state and
Travelers requirements. Generally, license(s) must be obtained
within three months of starting the job and obtain ongoing
continuing education credits as mandated.Minimum QualificationsHigh
School Diploma or GED required.A minimum of one year previous auto
claim handling with Travelers or two years Auto Claim handling
experience with a previous employer required.Education, Work
Experience, & KnowledgeBachelor's degree preferred.2 years auto
claim handling experience preferred.Prior experience handling
multiple sub-lines such as auto damage and/or auto liability
experience preferred.Job Specific Technical Skills &
CompetenciesDemonstrated ownership attitude and customer centric
response to all assigned tasks.Demonstrated good organizational
skills with ability to manage multiple prioritiesAttention to
detail ensuring accuracyKeyboard skills and Windows proficiency,
including Excel and Word - IntermediateVerbal and written
communication skills - IntermediateAnalytical Thinking-
IntermediateJudgment/Decision Making- IntermediateNegotiation-
IntermediateInsurance Contract Knowledge- IntermediatePrinciples of
Investigation- IntermediateValue Determination- BasicSettlement
Techniques- BasicMedical Knowledge- BasicEnvironmental / Work
Schedules / OtherTravel Requirements: Travel OccasionallyEmployment
PracticesTravelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
our differences.If you are a candidate and have specific questions
regarding the physical requirements of this role, please send us an
email so we may assist you.Travelers reserves the right to fill
this position at a level above or below the level included in this
posting.To learn more about our comprehensive benefit programs
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Keywords: The Travelers Companies, Inc., Alpharetta , Auto Claim Representative Experienced - New Hire Bonus, Other , Alpharetta, Georgia
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