Service Coach - Payroll
Company: ADP
Location: Alpharetta
Posted on: August 4, 2022
Job Description:
ADP is hiring a Service Coach.
- Do you find joy in guiding and teaching others?
- Are you passionate about the new hire experience?
- Have you been described as a go to person for knowledge? Well,
this may be the role for you. Ready to make your mark? In this
role, you will assist our associates by enhancing their strengths
and improving their job skills. This position partners with
Enterprise Learning to support the new hire training experience and
continuous learning. They serve as mentors, eager to support the
practical application of our products, tools and resources. In
addition, this role supports leadership by ensuring associates are
coached and developed to apply learning in an effort to improve
associate productivity. The nature of what you do every day will
not change your #1 goal is to help associates learn the skills
needed to be successful at servicing our clients. Still, every day
will be different because the questions you receive will vary, as
will how you go about guiding associates. You will be empowered to
use creative approaches to applying learning such as gamification,
practice scenarios, and hands on support. To be successful in this
role, you have a way with associates that builds rapport,
establishes trust, and shines with professionalism. You exude
confidence in your knowledge and patience while upskilling others.
Your communication style, whether verbal or written, is clear and
easy for our associates to understand and take action on. A fast
paced environment with potential for change should excite you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We ve received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: WHAT YOU LL DO: Responsibilities
- Conducts a bi-annual training needs assessment to determine
associate-training deficiencies, analyzes results and
delivers/coordinates the delivery of additional training as
required
- Provides individual job specific mentoring to the associates in
the areas of product, call metrics management, service techniques
and interpersonal skills
- Delivers consistent coaching to support ongoing improvement
aligned to company culture
- Develop and deliver appropriate coaching plans that support
improvement in client satisfaction
- Proactively identify knowledge gaps following the
implementation of any major changes
- Work with associates to ensure full adherence to process and
policy at all times
- Act as role model for the associates in relation to client
services and teamwork
- Work collaboratively with other Mentor/Coaches to share
learnings and best practices
- Assists with the development of the education materials and
classes
- Provides subject matter expertise to instructional development
team
- Analyze data and metrics, such as open case reports, call
mentor scores and coaching, TNPS, etc. to support in the associate
development
- Assists and reinforces the proper use of resources and tools
such as HENRY, the mainframe and other productivity tools
- Performs other related duties as assigned in an effort to build
a strong learning culture What you can expect on a typical day:
- Associate Support. You will help our associates manage their
clients using our solutions, which could include troubleshooting
and probing to resolve payroll issues. Support might also involve
partnering with your peers to create content, facilitate learning,
and analyze performance results for measures of success.
- Learn. You will continually upgrade your knowledge and skills
on payroll, including federal and state compliance, standard
operating procedures, administrative practices, other products, and
desktop support tools to develop and maintain your ability to
support our associates. Doing so increases your ability to
successfully guide others.
- Organize. You adhere to a daily schedule and organize yourself
to effectively manage your day. Managing a schedule will ensure you
are available for associate support and can set appropriate
expectations. TO SUCCEED IN THIS ROLE: Requirements
- Bachelors degree or equivalent in education and experience with
a Major or Area of Concentration in Adult Education, Human
Resources, Business Administration, or Information Services
- At least 2 years successful performance as a trainer or
consultant
- Seasoned in service, organization and communication skill BONUS
POINTS FOR THESE: Preferred Qualifications
- Experience in Payroll, Training, Customer Service, and Systems
Implementation
- Previous experience working with ADP or ADP applications highly
preferred YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
insights.
- Belong by joining one of nine Business Resource Groups where
you can connect globally with networks and allies who share common
interests and experiences.
- Grow your career in an agile, dynamic environment with plenty
of opportunities to progress.
- Continuously learn through ongoing training, development, and
mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1
because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to
provide exceptional service to our clients, and none of that
happens without each of us taking care of ourselves and being there
for one another.
- Join a company committed to giving back and generating a
lasting, positive impact upon the communities in which we work and
live.
- Get paid to pay it forward. Company-paid time off for
volunteering for causes you care about. What are you waiting for?
Apply today! Explore our COVID-19 page to understand how ADP is
approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance. Ethics at ADP: ADP has a
long, proud history of conducting business with the highest ethical
standards and full compliance with all applicable laws. We also
expect our people to uphold our values with the highest level of
integrity and behave in a manner that fosters an honest and
respectful workplace. Click to learn more about ADP s culture and
our full set of values. Associated topics: benefit, benefit
consultant, compensation analyst, compensation consultant,
compensation specialist, consultant, payroll, payroll analyst,
payroll consultant, salary
Keywords: ADP, Alpharetta , Service Coach - Payroll, Other , Alpharetta, Georgia
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