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Regional Membership Service Specialist

Location: Alpharetta
Posted on: September 14, 2022

Job Description:

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we're an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyoneespecially childrenexperience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities. The opportunities to serve are vast, and we're looking for a diverse mix of people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY, to join us and do their best work. Our commitment to diversity and inclusion is reflected in our people, our members, and our partners. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different. Commitment to Health and SafetyThe YMCA of Metro Atlanta has implemented a COVID-19 Vaccination requirement for all Full-Time positions. For further information, please visit our Vaccine Hub, or speak to your recruiter. Reasonable accommodations for medical and religious objections will be considered.Nature and Scope:Under the direction of the Regional Membership Director, the Regional Membership Service Specialist will be responsible for providing support to the Membership department. They will be the first point of contact within the regional branches in the absence of the Regional Membership Director. They will also assist with scheduling of the membership staff, supporting the branch membership systems providing assistance with membership retention and the member experience. This position must also perform duties in accordance with the policies, goals, mission, values and objectives established by the Metropolitan Atlanta YMCA, Branch Strategic Plan, Safety Protocols Including COVID, and Member Services Guidelines and Non-Negotiables. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff.Minimum Requirements:A working knowledge of computers (MS Word and MS Excel).Must be proficient in SPIRT Point of Sale.Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.This position requires a flexible schedule with the ability to work all hours of operation to include but not limited to mornings, evenings and/or weekends.Must pass the State of Georgia criminal background check.Excellent customer service skills.High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff and volunteersAbility to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools and general public.Responsibilities:Attend, complete, and pass Spirit Point of Sale.Greets, engages, and/or tours prospective members and program participants.Supports membership operations through sale of memberships and program offerings. Must have an in depth working knowledge of membership and program inventory.Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.Implements the YMCA safety protocols both related to COVID and branch operations.Implement wellness checks and provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety.Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.Directly handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.Maintains privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented.Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.Attend all staff meetings and trainings, as required.Consistently display of the core values of honesty, respect, caring, and responsibility when dealing with members, volunteers, and staff.YMCA LEADERSHIP COMPETENCIES (Leader):RelationshipsCommunicationInclusionInnovationQuality ResultsEFFECT ON END RESULT:This position has a direct impact on the continued effectiveness of the YMCA in the community as well as on its membership. This effectiveness can be measured by:The perceived quality of programs and services by the members and the community based on verbal feedback.Positive results related to Member Services on written surveys and comment cards.Excellent attendance.Branches monthly retention goals.ERGONOMIC REQUIREMENTS: Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.Location:Ed Isakson / Alpharetta YMCA

Keywords: YMCA OF METRO ATLANTA, Alpharetta , Regional Membership Service Specialist, Other , Alpharetta, Georgia

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