Company: Best Buy
Posted on: September 15, 2022
The Best Buy Certified AT&T Advisor creates a world-class
shopping experience for our customers while inspiring them to see
what's possible with technology. They build quality relationships
with customers to provide them with relevant and memorable product
demonstrations. This role provides full service and solutions
support to customers in the areas of Vendor Experience. Our
Certified Advisors are responsible for delivering profitability by
achieving revenue, margin, solution and operational targets. They
are highly skilled within a given area and work closely with other
employees to demonstrate, promote, and sell products and services.
At Best Buy, we are obsessed with building long term relationships
with our customers. Every team member should feel empowered to
deliver a world-class and unique experience based on what each
customer needs. Key Responsibilities
Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions to their
Processes sales transactions including online and in-person orders
while handing off customers to General Advisors for returns and
Achieves team and individual goals while enabling an excellent
customer shopping experience.
Applies a high level of product knowledge and expertise through
ongoing learning and certifications to enable an excellent customer
Uses available tools to stay current on promotional initiatives and
helps execute profitable growth through critical business drive
Engages with customers for consultations whether it be in-store,
over the phone, or chat options online.
Generates future opportunities by discovering the deeper needs of
our customers to build lasting relationships.
Embraces our learning culture to continuously improve existing
skills while acquiring new ones in support of our customer
obsession and advancing their contribution.
Maintains assigned department's merchandising and readiness to
Provides feedback on products and customer engagement with vendor
partners, representatives, and market teams.
Acts as trusted subject matter expert, brand advocate, and product
champion for specified vendor product assortment.
Coaches and trains coworkers on new vendor technology and
Utilizes vendor-provided devices and accommodations to improve
product knowledge and understanding.
Ability to work successfully as part of a team
Prior experience serving as a specialist in premium, luxury, or
complex technology solutions
1 year of experience working with consumer electronics
Keywords: Best Buy, Alpharetta , AT&T Specialist, Other , Alpharetta, Georgia
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