Customer Care Specialist
Posted on: November 26, 2022
Who Are We? MerchantE is an innovative, technology-focused
company providing a full-service platform to support the payment
processing needs for merchants of all sizes, including small
business retail shops, B2B wholesalers, and global eCommerce
enterprises. We partner with financial institutions, software
developers, independent sales organizations, and agents to bring
our solutions to market. Why Join Us? We're growing and we're
looking for collaborative, innovative, and hard-working individuals
to grow with us! We offer a modern and inspiring work environment
where your ideas and contributions are valued. Come experience,
first-hand, the impact of your contributions. The Opportunity:
Responsible to ensure correct, efficient and memorable service to
all clients while performing inbound and outbound calls. Position
will require availability to work varied shifts and days in order
to ensure coverage and support. (Some Holidays, Weekends and
Graveyards shifts). Role will be hybrid; remote and some days in
Alpharetta. Essential Duties and Responsibilities: Review and/or
resolve customer inquiries/concerns in a fast-paced contact center
environment. Navigate several on-line customers tracking and
database applications. Enter data and submit change requests, route
change requests. Review merchant reports and in-house reports.
Responsible for retention of customers by delivering excellent
service, price negotiations, and rate reviews. Provide solutions to
meet merchant's needs. Provide technical knowledge to assisting
customers regarding Merchant e-Solutions services and equipment.
Access online reference library for autonomous problem solving.
Communicate with merchants and execute new downloads successfully.
Meet Departmental Performance Standards as outlined Qualifications:
Bachelor Degree preferred High School diploma or equivalent
required Demonstrated computer navigational skills/technical skills
for Customer Care Demonstrated computer navigational
skills/technical skills for Customer Care Strong sense of customer
service with heavy customer contact via telephone in a high-volume
environment preferred; payments industry strongly preferred
Excellent verbal, written communication and listening skills.
Strong organizational and negotiation skills. Demonstrated ability
to set goals and achieve targets. Demonstrated aptitude with
consultative sales and account relationship management Detail
oriented Demonstrated navigational aptitude for complex computer
applications Problem solving skills
MerchantE is an Equal Opportunity Employer committed to a diverse
workforce _._ Job Type: Full-time
Keywords: MerchantE, Alpharetta , Customer Care Specialist, Other , Alpharetta, Georgia
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