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Customer Operations Supervisor

Company: Delta Dental of California
Location: Alpharetta
Posted on: January 23, 2023

Job Description:

JOB DESCRIPTION

This position is responsible for coordinating and supervising the day-to-day operations of the Customer Service Department, including tracking of correspondence.

RESPONSIBILITIES

  • Supervises all customer service functions to ensure work is completed on a timely and accurate basis.
  • Plans and oversees work assignments and recommends staff adjustments.
  • Supervises staff including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports.
  • Ensures all requests forwarded from Call Center or other units are completed within required time frames.
  • Follows-up on established departmental goals and objectives that support divisional and enterprise missions and goals and ensures team goals support department goals.
  • Reviews and reports progress towards goals on a timely basis.
  • Participates in departmental or enterprise projects as required.
  • Resolves escalated/sensitive customer service related issues.
  • Supervises and/or conducts training sessions on any new processes impacting Quality Assurance.
  • Supports external audits from regulatory agencies and assists Compliance in updating complaint and grievance documentation to meet state-specific requirements.

    QUALIFICATIONS

    • 5+ years as Individual Contributor w/Associate's degree
    • Strong organizational/time management skills and multi-tasking abilities.
    • Detail-oriented; flexible and creative.
    • Analytical, problem solving and negotiation skills.
    • Ability to supervise various plan details and systems and premium and claims processing procedures.
    • Ability to make effective business recommendations and develop methods and procedures to improve department's effectiveness and efficiency.
    • Demonstrated supervisory, coaching, and training skills.
      Base Pay Information

      The national base pay range is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $55,000 - $116,900

      ADDITIONAL INFORMATION

      Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

      • Generous paid time off plus 12 holidays and your birthday off!
      • Low-cost premium medical insurance options
      • 100% paid dental and vision insurance
      • Generous 401(k) matching and flat contribution
      • Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
      • Employee LiveWell program, focusing on overall employee well-being
      • Fertility and diabetes benefits
      • Employee discount program: AT&T/Verizon, entertainment, travel, and more!
      • Culture of learning: career development and tuition reimbursement
      • Career growth: we love promoting from within
        Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

        #LI-Onsite

        ABOUT THE TEAM

        At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

        If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

        To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

        We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

        Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

        Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

        Proof of eligibility to work in the United States must be provided if selected for hire.

        Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

        *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

        If You Are A Current Employee Click Here To Apply

Keywords: Delta Dental of California, Alpharetta , Customer Operations Supervisor, Other , Alpharetta, Georgia

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