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Customer Support/Account Representative

Company: Hired by Matrix
Location: Alpharetta
Posted on: January 23, 2023

Job Description:

If you want more than just an assignment and to work with an organization that values your contribution to our growth AND has deployed a proprietary Consultant Appreciation Program (CAP) to continue to support your job search efforts in the future........Hired by Matrix could be just what you need. We are a distributed organization working with some of the premier Fortune 500 organizations across the US in multiple verticals and disciplines. If you embrace positive culture, a dynamic teaming approach, robust benefits, 401k matching, paid time off, and want more than just your next assignment........we are a great "Match."



Hired by Matrix has been providing talent solutions to help organizations enhance team capacity for decades. As a full-service search firm, we have partnered with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.



Job Description:


  • Establish and maintain effective relationships to deliver world-class service to clients.
  • Handle incoming phone calls from financial advisors and branch employees related to Retirement Services.
  • Utilize various internal and external resources and tools to provide information and resolve issues.
  • Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
  • Meet team and department service goals as established by MSSN management.

    Skills required:


    • Attention to detail.
    • Ability to multi-task and manage time effectively.
    • Ability to establish and maintain positive client relationships.
    • Ability to diagnose and solve problems creatively.
    • Ability to recognize and diffuse potential issues and/or complex interactions.
    • Excellent communication (written and oral) and listening skills.
    • Desire and ability to learn quickly and apply knowledge to various situations.
    • Bachelor's degree or minimum 2 years of financial industry experience.

      Skills desired:


      • Experience related to retirement products is preferred but not required.
      • Current or past Series 7 preferred but not required.
      • Bachelor's degree preferred.

        Please submit your resume for consideration. Once submitted, feel free to contact Nidhi at 718-540-9668 -for additional information.



        Approx. Duration: 9 months



        About Hired by Matrix

        Hired by Matrix, Inc., founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full-service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.



        Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year.

        Equal Opportunity Employer

        WBENC Certified

        WOSB Certified



        We work hard to match our candidates with the right career opportunities. So, let us find you a #MatrixMatch so you can reach your career goals!



        Connect with us on LinkedIn and see how we can impact your career!



        Hired by Matrix Career Center:

Keywords: Hired by Matrix, Alpharetta , Customer Support/Account Representative, Other , Alpharetta, Georgia

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