Deduction Specialist
Company: Ursus, Inc.
Location: Alpharetta
Posted on: March 12, 2023
Job Description:
JOB TITLE: Deduction Specialist
LOCATION: Alpharetta, GA
DURATION: 5 months
Pay Range: $17.19-$21.49/hr
SUMMARY:
The DS (Deduction Specialist) provides support to the cash and
deduction processes. The DS has broad scope and will support
multiple ARAs (Accounts Receivable Analyst) across multiple
customer portfolios, to include a high number of customer accounts
and deduction volume in a specialized capacity. The position of
specialization currently falls under two categories.
- Promo deductions resolution, reporting and management. Maintain
trend reporting in support of meeting DDO metrics and current promo
DHB balance, identify issues and take appropriate actions to
include engaging stakeholders for resolving issues. Customer and
sales facing communications, weekly reporting, and will coordinate
and lead weekly meetings with sales.
- Credit memo processing in support of clearing non promo
deductions, email invoices to customers, obtain deduction support
from customer portals and index in CMS. In this capacity the DS
collaborates with ARAs for assigned selection of validated
deductions and approved write offs, to then issue credit memos and
clear deductions across multiple ARA portfolios.
- In-depth/comprehensive knowledge of customer payment and
deduction practices is required as well as company cash and
deduction policies, to support accurate decision making across all
customer portfolios.
- Additionally, the specialist will provide deduction trend
reports and take appropriate action to assist in the improvement of
deduction resolution cycle and the overall reduction of the
deduction hanging balance (DHB).
- At times various ad hoc projects will be assigned in support of
reducing incoming deductions and enabling root cause analysis
performed by ARAs. The position will manage large volumes of data
in various systems to aid in the analysis. Primary systems include
SAP, BW, Siebel, MEI, Microsoft Excel and Customer portals.
RESPONSIBILITIES:
- Promo deduction resolution, reporting and management
- Proficiently use various systems and databases to create
routine sales customer team performance reports for open promo
deductions. Reports will include detailed commentary on the meaning
of the report results as well as strategy and focus for remediation
of negative trends. Reports generated by the individual in this
role will be distributed internally and externally. Proficiency
measured for applied cadence and routine consistency.
- Credit memo processing and other AR and deduction
support
- Retrieve deduction support prepared for valid deductions and
approved for clearing. Daily create credit memos for offsetting
valid deductions.
- Promo deduction resolution, reporting and management
- Review deduction support and identify deductions assigning
correct reason code and owners for planning account and
division.
- Coordinate with sales for sales review of deduction support,
validation and clearing instructions for deductions.
- Credit memo processing and other AR and deduction
support
- Send deduction support to customer support mailbox or upload
directly and index in CMS
- Obtain deduction support from customer portals to upload and
index into CMS
- Promo deduction resolution, reporting and management
- Support as a variable resource for deduction management in
compliance with internal policies and SOX regulations for the ARA
team. Participate in ad hoc requests as needed.
- Credit meme and processing and other AR and deduction
support
- Support as a variable resource for deduction management in
compliance with internal policies and SOX regulations for the ARA
team. Participate in ad hoc requests as needed.
QUALIFICATIONS:
- BS/BA degree (or equivalent work experience)
- 2+ years of experience in accounts receivable or collections
(or equivalent education)
- Intermediate to Advanced knowledge of Microsoft Windows, Excel
and Word
- Demonstrated analytical and problem solving skills
- Ability to work independently, creatively and
efficiently
- Strong time management, planning and organizing skills
- Thorough and detail oriented
- Strong listening, verbal and written communication
skills
- Strong interpersonal skills
IND123
Keywords: Ursus, Inc., Alpharetta , Deduction Specialist, Other , Alpharetta, Georgia
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