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IT Tech Support Specialist

Company: Medicus IT
Location: Alpharetta
Posted on: March 12, 2023

Job Description:

IT Tech Support Specialist, Atlanta GA


Are you a well-rounded IT professional with a passion for making a difference in your clients' lives by easing their burden of technology? Do you want to work for a company that will provide you the growth opportunities to master your technical skills and grow in the areas that matter to you?

Medicus IT is a rapidly growing MSP with a focus on providing top quality service to our clients. Our employees have a direct positive impact on the healthcare industry by ensuring our clients never have to worry about their IT infrastructure. Our employees receive hands-on learning with many different technologies, mentoring from more advanced members of the team, and internal training opportunities.

Medicus IT's Tech Support Specialists work together to provide a complete solution from initial triaging of client requests, to the ultimate resolution of those requests while providing a world class client experience every time. Different Tech Support Specialists cover different parts of our process and different levels of issue complexity, from being the friendly voice at the helpdesk, up to highly advanced solutioning.

We are interested in all candidates- whether your experience is aligned to the helpdesk, visiting client sites, being 100% onsite with one of our clients, or using your deep technical expertise to mentor your teammates - we want to talk to you!

Role and Responsibilities

Troubleshoot and resolve desktop, software, network, and server issues.
Able/willing to travel to customer sites when needed, depending on your role.
Follow internal escalation guidelines to ensure issues are resolved in a timely manner.
Follow internal documentation guidelines for good knowledge management and accurate billing.
Collaborate with teammates to learn, teach others, and resolve client issues quickly (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.).
Joining the after-hours On Call rotation requires a minimum of 6 months experience at MIT and supervisor approval.

Qualifications and Education Requirements

A degree in a technology related field OR equivalent combination of education and work experience
2+ years of experience in supporting Microsoft Environments
Preferred certifications: Network +, Security +
Hands-on experience with Windows servers, Active Directory, Backup technologies, Internet/DNS/E-mail/Communication issues

In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!

401k with Company Match
Medical, Vision & Dental Insurance
Short-Term & Long-Term Disability Insurance
Basic Life Insurance
Accidental Death & Dismemberment (AD&D) Insurance
Optional Supplemental Insurance
Paid Holidays
14 days PTO (Including Birthday PTO!)
Fully Customized Development/Growth Plans
Certification Reimbursements

Medicus IT is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.

As a healthcare-specific MSP, many of Medicus IT clients have vaccination requirements to protect their staff and patients. As our clients update their COVID-19 policies, job roles that include client onsite responsibilities may be required to meet client vaccination requirements.



Keywords: Medicus IT, Alpharetta , IT Tech Support Specialist, Other , Alpharetta, Georgia

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