Client Service Representative Alpharetta, GA - Remote/Hybrid
Company: COUNTRY Financial
Location: Alpharetta
Posted on: March 16, 2023
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Job Description:
Are you ready to be successful and advance your career? Do you
enjoy interacting with and helping others? Are you looking for
meaningful work that makes a difference to people? Are you someone
who isn't afraid to bring solutions to the table to solve problems?
If so, this may be the opportunity for you! At COUNTRY Financial,
the client experience is at the core of everything we do. Our team
members support our clients and agency partners by answering
questions, providing helpful information, and resolving concerns.
COUNTRY is seeking motivated, client focused individuals to join
our Client Services team as a licensed Client Care Assistant. Not
currently licensed? No problem! We provide world class training and
help you get licensed as part of this role. We are looking for
people who: * Are energetic, self-motivated, and eager to learn. *
Have a passion for delivering exceptional client service. * Adapt
quickly to client needs and changes. * Find problem solving
fulfilling and challenging. * Have outstanding communication
skills, empathy, patience, and ability to think quickly. What we
offer: * $38,000 ($18.86/hr.), plus: $1,000 sign-on bonus (included
in first paycheck). * $500 salary increase opportunity upon meeting
proficiency. * Annual bonus eligibility based on company
performance. * Promotion opportunity within 1 year. * 401k with
company-paid contribution and additional match if you choose to
contribute. * Growth and development opportunities within Billing
and beyond. * Tuition Assistance Program. * Remote/Hybrid work
schedules: * Hybrid: Allows 4 days remote work after meeting
performance expectations * Full Remote: For those residing outside
of Alpharetta, GA (For example, greater than 20 miles) * Must
reside within 300 miles of Alpharetta, GA Additional information: *
Positions start on Monday March 27th, 2023. * Must pass
Property/Casualty licensing exam within 90 days of first attempt. *
The Client Service Center is open M-F 9am EST - 8pm EST, Sat 10am
EST - 6:30p EST. * Holidays are reviewed each year and the CSC may
be open based on expected call volume, and you may be required to
work. * Training hours are 9am EST - 5:30pm EST Mon-Fri from March
27th to May 12th. * During mentoring week you will work the same
hours as your mentor. * Hours after training and mentoring will be
Sat 10am EST - 6:30pm EST, plus 4 weekday shifts from 11:30am EST -
8pm EST. * All schedules are subject to change based on business
need. This position offers a hybrid work schedule and is based out
of our corporate offices in Alpharetta, GA. How does a Client Care
Assistant make an impact? * Communicates with clients via phone,
web, and email to deliver a best in class client experience by
resolving matters related to client services and/or billing.
(Examples include: coverage, quotes, policy changes, processing
payments, reinstatement requests, and policy change impacts to
premium.) * Completes calculations and transactions accurately to
make policy changes, modify policy coverage, and/or collection of
premiums from clients based on underwriting, accounting, and
billing services guidelines and best practices. * Enters
communication records and other data into various company systems
for information transfer to the Financial Representative, call
center management trending reports, or other organizational areas.
Do you have what we're looking for? * Demonstrated success in a
client facing sales, retail, or food service role. * Strong
communication & problem-solving skills. You will be responsible for
owning timely resolution of complex service situations and
minimizing client effort. * Highly computer literate. You will be
using multiple computer programs simultaneously to research,
resolve, and document requests. * Background in the insurance
and/or financial services industry. * Normal office environment. *
Work may extend beyond normal business hours as business needs
dictate. * This position requires handling a high volume of phone
calls, emails and web inquiries in a production environment. *
There may be extended periods of confinement to work station during
peak periods. * This position may require working alternative work
shifts, including evenings and weekends, on a regular or rotational
basis as determined by management. * This is an entry level support
role, which does not require previous experience. Why work with us?
Our employees and representatives serve nearly one million
households with our diverse range of personal and business
insurance products as well as retirement and investment services.
We build relationships and work together to create a stronger, more
secure future for our clients and our communities. We're a big
company, yet small enough you can make an impact and won't get lost
in the shuffle. You'll have the opportunity to learn and grow
throughout your career, either within this role or by exploring
other areas of our business. You'll be able to take advantage of
our benefits package, which includes insurance benefits (medical,
dental, vision, disability, and life), 401(k) with company match,
parental leave, paid time off, paid company holidays and time off
to volunteer in your community. Please click here to learn more
about who we are and the many benefits we offer our employees.
COUNTRY Financial is committed to providing equal opportunity in
all areas of employment, and in providing employees with a work
environment free of discrimination and harassment. Employment
decisions are made without regard to race, color, religion, age,
gender, sexual orientation, veteran status, national origin,
disability, or any other status protected by applicable laws or
regulations. Come join our team at COUNTRY today! COUNTRY Financial
does not generally sponsor individuals for employment-based visas
for this position.
Keywords: COUNTRY Financial, Alpharetta , Client Service Representative Alpharetta, GA - Remote/Hybrid, Other , Alpharetta, Georgia
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