Senior Service & Support Team Specialist (Team Lead)
Company: UKG
Location: Alpharetta
Posted on: March 16, 2023
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Job Description:
General Information Ref #: 20230031212 Travel Amount Required:
None Job Type: Regular-Full Time Location: Alpharetta - Georgia -
United States, Atlanta - Georgia - United States, Lowell -
Massachusetts - United States, Santa Ana - California - United
States, Scottsdale - Arizona - United States, Weston - Florida -
United States Description & Qualifications Description The Team
Lead has the responsibility of managing the day-to-day activities.
Mentoring people, support processes and technology that will
improve the operational performance of the team. Must have the
ability to manage difficult customers and build strong working
relationships both internally and externally. This position will
operate under the direction of the Manager Ensure that all
processes are executed appropriately and in a timely manner
Operates as the subject matter expert Continuously looking for
improvements in operational processes Contributes to coaching and
mentoring the team Assist in managing the workload and ensuring
coverage in the event of unexpected absences Serves as the first
point of escalations and acts as a technical resource for the team.
Attend and/or lead recurring service calls, business reviews and
project de-briefs for assigned customers Performs other duties as
assigned by manager Actively participate in the resolution of
day-to-day issues that arise, including problems with customers,
third parties and internal team Team Lead's dominant
responsibilities are project management, tracking and supporting
the team on key deliverables. Qualifications Knowledge of US and
Canadian payrolls required, CPP, FPC preferred 6 or more years
UKGPro experience, including SQL and advanced BI skills Proficient
using the Microsoft Office Suite software, Outlook, Word and Excel
Ability to collaborate effectively with a diverse group of
individuals at all organizational levels. Excellent written and
oral communication skills Strong organizational, problem-solving,
analytical skills, manage priorities Strong interpersonal skills
Company Overview Here at UKG, Our Purpose Is People. UKG combines
the strength and innovation of Ultimate Software and Kronos,
uniting two award-winning, employee-centered cultures. Our
employees are an extraordinary group of talented, energetic, and
innovative people who care about more than just work. We strive to
create a culture of belonging and an employee experience that
empowers our people. UKG has more than 13,000 employees around the
globe and is known for its inclusive workplace culture. Ready to be
inspired? Learn more at EEO Statement Equal Opportunity
EmployerUltimate Kronos Group is proud to be an equal opportunity
employer and is committed to maintaining a diverse and inclusive
work environment. All qualified applicants will receive
considerations for employment without regard to race, color,
religion, sex, age, disability, marital status, familial status,
sexual orientation, pregnancy, genetic information, gender
identity, gender expression, national origin, ancestry, citizenship
status, veteran status, and any other legally protected status
under federal, state, or local anti-discrimination laws. View The
EEO Know Your Rights poster and its supplement. View the Pay
Transparency Nondiscrimination ProvisionUKG participates in
E-Verify. View the E-Verify posters here. Disability
AccommodationFor individuals with disabilities that need additional
assistance at any point in the application and interview process,
please email .
Keywords: UKG, Alpharetta , Senior Service & Support Team Specialist (Team Lead), Other , Alpharetta, Georgia
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