End User Support - Team Lead
Company: Motrex, LLC
Posted on: March 17, 2023
The Lead End User Support position is responsible for leading the day to daybreak fix of support issues for the End User Support team as well as providing support for infrastructure projects and other projects assigned by End User IT Manager. The role will act as the Subject Matter Expert & mentor to all end user technicians, provide technician training, ticket auditing, as well as KPI reporting on a geographically dispersed team, support ticket queue management of tickets and technician daily workload management. The position will be the point of contact for day-to-day end user support ticket escalations from all manufacturing plants and priority VIP user tickets, as well as creating and updating process documentation.This position will work on-site in the office located in Alpharetta.
Motrex is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Motrex (motrexllc.com) provides services to industrial manufacturing and recycling businesses. We specialize in Finance and Accounting, Purchasing, EHS Compliance, Quality and Human Resource Management, as well as Information Technology. Our multi-functional approach enables us to exploit synergy potential and thus improve the competitiveness of our clients' businesses.
Keywords: Motrex, LLC, Alpharetta , End User Support - Team Lead, Other , Alpharetta, Georgia
here to apply!