Customer Care Specialist

Company: LocumTenens.com
Location: Alpharetta
Posted on: September 19, 2023

Job Description:

Overview Check out our current job openings and apply today! This is the beginning role to a long-term career with our company. LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There's nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1 . We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Customer Care Specialist serves as a liaison between the travel team and clinicians to coordinate travel activities and arrangements. This role is responsible for return and extension travel activities related to assigned divisions. The incumbent develops a strong understanding of clinician needs, provides ongoing communication with clients and clinicians, and coordinates with Clinician Deployment Specialist to ensure a seamless transition of customer experience.ESSENTIAL FUNCTIONS AND BASIC DUTIES: Coordinating and Sending Clinician Travel Arrangements and Facilitating Vendor Set-up - 80%

• Serves as liaison between clinicians and travel team for all aspects of clinician travel throughout return assignments
• Communicates with clients and clinicians regarding relevant concerns, necessary documentation, and suggestions
• Prepares travel packets and coordinates assignment logistics for the duration of the booking
• Ensures all necessary documentation for taxes, clinician payment, etc. is in order and processed timely
• Provides travel updates to Production and Customer Care teams as needed; participates in quarterly On Call Forum
• meetings and attends division production meetings as requested Department-Wide Initiatives - 20%
  • Executes Customer Care strategies, working with all specialty teams in the company
  • Implements Salesforce enhancements and best practice updates into daily routine SECONDARY FUNCTIONS (IF APPLICABLE)
    • Occasional after-hours call work
    • May act as a backup call contact for new Customer Care Specialists
    • Attends and participates in roundtable meetings
    • Participates in tech testing as needed
    • May work on special projects or other duties as assigned SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY
      • Communicates with clinicians and clients QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
        • High School Diploma or equivalent required; Bachelor's degree preferred.
        • 1+ year of related customer service and/or travel experience required KNOWLEDGE, SKILLS, AND ABILITIES
          • Ability to adhere to and exhibit the Company Values at all times
          • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
          • Working knowledge of Salesforce
          • Ability to successfully manage client relationships
          • Ability to build relationships at all levels - internally and externally
          • Strong customer service mindset
          • Strong organizational and time management skills for improvements to processes; completes all assignment-related activities and Salesforce documentation timely
          • Ability to work independently
          • Strong communication skills - both oral and written
          • Ability to work with sensitive information and maintain confidentiality
          • Solid critical thinking and problem-solving skills What is in it for you
            • Company-paid bene---ts (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
            • Healthcare bene---t options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
            • Paid maternity and paternity leave.
            • 401K with 35% match for every dollar up to 8%.
            • PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
            • Tuition reimbursement for continuing education.
            • An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic. EEO StatementLocum Tenens is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Keywords: LocumTenens.com, Alpharetta , Customer Care Specialist, Other , Alpharetta, Georgia