Customer Care Representative
Company: Disability Solutions
Location: Alpharetta
Posted on: February 1, 2025
Job Description:
OverviewAre you passionate about delivering exceptional customer
experiences? As a Customer Care Representative at Stryten, you'll
be at the forefront of our customer interactions, playing a crucial
role in ensuring our clients receive top-tier service.The customer
care representative is a significant customer facing role within
Stryten. Our customer care representatives provide world class
customer engagements through daily communication pertaining to
orders and fulfillment with customers. Customer care
representatives work as strategic partners with other departments
within the organization to assist in orders and
fulfillment.ResponsibilitiesTo perform this job successfully an
individual must be able to perform each duty satisfactorily.
Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.
- Research, reconcile and resolve customer issues in a timely
manner.
- Process sales orders from customer purchase orders or through
finalizing salesforce opportunities.
- Work daily in various systems including JDE, SFDC, inContact,
CPQ proficiently.
- Develop and maintain accurate documentation of departmental
processes.
- Perform customer support function in the following areas of
expertise.
- Strong communication skills
- Multi-Tasking
- Time Management
- Prioritizing Task to satisfy departmental goals.
QualificationsEducation, Experience, Certifications:
- High School Diploma or GED equivalent required.Competencies,
Skills, Knowledge:
- Ability to self -manage.
- Proficiency in all of the basic customer support skills.
- Excellent oral and written communication skills.
- Excellent Interpersonal skills to work well with co-workers and
other departments.
- Ability to deal with difficult situations and maintain a
positive attitude.
- Must be detail oriented.
- Excellent computer skills including working knowledge of MS
Office, SFDC, 8X8 & JDE.
- Bilingual a plusEnvironment, Physical Demands:
- Work will be performed in an office environment, sitting for
extended periods of time.
- The hours are 8 am to 5 pm (5 days each week) in the office.
EEO StatementStryten Energy is an equal opportunity employer where
an applicant's qualifications are considered without regard to
race, color, religion, sex, national origin, age, disability,
veteran status, genetic information, sexual orientation, gender
identity or expression, or any other basis prohibited by law.About
StatementStryten Energy helps solve the world's most pressing
energy challenges with a broad range of energy storage solutions
across the Essential Power, Motive Power, Transportation, Military
and Government sectors. Headquartered in Alpharetta, Georgia, we
partner with some of the world's most recognized companies to meet
the growing demand for reliable and sustainable energy storage
capacity. Stryten powers everything from submarines to subcompacts,
microgrids, warehouses, distribution centers, cars, trains and
trucks. Our stored energy technologies include advanced lead,
lithium and vanadium redox flow batteries, intelligent chargers and
energy performance management software that keep people on the move
and supply chains running. An industry leader backed by more than a
century of expertise, Stryten has The Energy to Challenge the
status quo and deliver top-performing energy solutions for today
and tomorrow. Learn more at .
Keywords: Disability Solutions, Alpharetta , Customer Care Representative, Other , Alpharetta, Georgia
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