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Help Desk Coordinator

Company: Digital Intelligence Systems, LLC
Location: Alpharetta
Posted on: July 10, 2018

Job Description:

Job Title: Help Desk Coordinator Location: Alpharetta, GADuration: 6+ Months - Contract to Hire Job Description:

  • Responsible for screening, referring and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • May assist in performing minor troubleshooting in the identification of applicable problems relating to PC's, applications software and basic information systems communications.
  • Education: High school diploma, vocational training or equivalent
  • Experience: Entry level experience Knowledge/Skills: May have knowledge of a wide variety of software, hardware and PC operating systems is preferred.
  • Works on assignments that are moderately complex in nature where limited judgment is required in responding to inquiries and technology issues
  • Normally receives general instructions on routine work, detailed instructions on new assignments
  • Performs moderate troubleshooting in applicable areas and determines appropriate solutions to moderate problems based on prior experience and pre-established guidelines
  • Expertise in a wide variety of software, hardware and PC operating systems, and proficiency in other tools/products
  • Expertise in a specific area of knowledge (e.g., product, hardware, software systems)
  • Demonstrated ability to quickly learn and apply knowledge of new software, hardware and PC operating systems
  • Demonstrated ability to implement alternate and complex technical resolutionsHealthcare / Pharmacy Knowledge Preferred - provided by Dice new software, hardware and PC operating systems

    Keywords: Digital Intelligence Systems, LLC, Alpharetta, Help Desk Coordinator, Other, Alpharetta, Georgia

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