AlpharettaRecruiter
the smart solution for Alpharetta jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Alpharetta
Posted on: February 16, 2019

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDanielleG when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Alpharetta , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Alpharetta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Field Auto Adjuster
Description: Where good people build rewarding careers.Think that working in the insurance field can---t be exciting, rewarding and challenging Think again. You---ll help us reinvent protection and retirement to (more...)
Company: Allstate
Location: Atlanta
Posted on: 02/16/2019

Current College Students - Stores Executive Intern: Pennsylvania/Delaware/Baltimore
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Carrollton
Posted on: 02/16/2019

Mortgage Loan Originator
Description: Mortgage Loan Originator-----1900390-- Description-- D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is (more...)
Company: D.R. Horton, Inc.
Location: Atlanta
Posted on: 02/16/2019


Reps Needed - F/T - P/T
Description: We are seeking very motivated, responsible and fun individuals to join our team. If you are
Company: AmeriPlan
Location: Roswell
Posted on: 02/16/2019

Work From Home
Description: Travel Reservation Booking Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, (more...)
Company: Mommy jobs online
Location: Carrollton
Posted on: 02/16/2019

Entry Level Account Rep
Description: DMC Atlanta is hiring for Entry Level Account Rep positions. We will cross train qualified candidates in all areas of Marketing, Sales, Customer Service, Human Resources, Account Management, and Campaign (more...)
Company: DMC Atlanta
Location: Norcross
Posted on: 02/16/2019

Lead Performance Test GA / Eagan, MN
Description: Title: Lead Performance Test EngineerLocation: Atlanta, GA and Eagan, MNQualifications: ul li 5 years of hand on performance testing experience using Load
Company: IGT Solutions Inc
Location: Atlanta
Posted on: 02/16/2019

Protestant Clergy
Description: Protestant Clergy Air Force Professional and Religious Guidance. Chaplains in the U.S. Air Force live and work alongside Airmen, both at home stationed with their families and in deployed locations. The (more...)
Company: U.S. Air Force
Location: Atlanta
Posted on: 02/16/2019

Cybersecurity Specialist - III -- Atlanta with Security Clearance
Description: Envistacom is a privately held technology company that provides counterterrorism, cybersecurity and communication solutions to the U.S. aerospace, defense and intelligence communities. Customers rely (more...)
Company: Envistacom
Location: Atlanta
Posted on: 02/16/2019

[Remote] Part-time Online Tutor for Children
Description: VIPKid Online English Teacher Looking for a flexible online teaching opportunity We are seeking passionate educators to teach English online to over 500,000 students in China --- with the flexibility (more...)
Company: VIPKID
Location: Milner
Posted on: 02/16/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Alpharetta RSS job feeds