AlpharettaRecruiter
the smart solution for Alpharetta jobs

Claim Representative Trainee Outside Property - Calhoun

Company: Travelers Companies
Location: Alpharetta
Posted on: May 18, 2019

Job Description:

Company Information

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary


  • This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property.
  • This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity.
  • Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
  • As part of the hiring process, this position requires the completion of an online pre-employment assessment.
  • Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
  • This job does not manage others This job works under Close Supervision: Work is reviewed at several steps along the way. (Generally pertains to trainee positions.)


    Primary Job Duties & Responsibilities


    • Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position.
    • It is a mix of online, virtual, classroom, and on-the-job training.
    • The training may require travel.
    • The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned.
    • Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
    • Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies.
    • Secures recorded or written statements as appropriate.
    • Establishes timely and accurate claim and expense reserves.
    • Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
    • Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence.
    • Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
    • Meets all quality standards and expectations in accordance with the Knowledge Guides.
    • Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases.
    • Handles files in compliance with state regulations, where applicable.
    • Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
    • Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
    • Identifies and refers claims with Major Case Unit exposure to the manager.
    • Performs administrative functions such as expense accounts, time off reporting, etc. as required.
    • Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
    • May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required.
    • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
    • Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
    • In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above.
    • Proficiency will be verified by appropriate management, according to established standards.
    • Perform other duties as assigned.


      Minimum Qualifications

      High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required.

      Education, Work Experience & Knowledge

      Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.

      Job Specific & Technical Skills & Competencies


      • Demonstrated ownership attitude and customer centric response to all assigned tasks
      • Basic Verbal and written communication skills
      • Intermediate Attention to detail ensuring accuracy
      • Basic Ability to work in a high volume, fast paced environment managing multiple priorities
      • Basic Analytical Thinking
      • Basic Judgment/ Decision Making - Basic


        Environmental/Work Schedules/Other

        Exposure to Excess Noise - Occasionally Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances - Frequently Exposure to Variable Weather Conditions - Continuously Weekend work hours - Occasionally Overnight work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given.

        Preferred Qualifications

        bi-lingual candidates encouraged to apply

        Physical Requirements

        Operates standard office equipment - Continuously Sitting (can stand at will) - Continuously Standing - Continuously Lifting items up to 36-50 pounds - Frequently Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Frequently Use of Keyboards, Sporadic 10-Key - Continuously Working in a confined or restricted area - Frequently Driving - Continuously This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

        Licensing or Certificates

        Valid passport preferred.

        Equal Employment Opportunity Statement

        Travelers is an equal opportunity employer.

Keywords: Travelers Companies, Alpharetta , Claim Representative Trainee Outside Property - Calhoun, Other , Alpharetta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Caregiver / Resident Care Associate - FT PT All Shifts Mount Vernon Drive Location
Description: Job Locations US-TN-Cleveland Category Healthcare Requisition Post Information : External Company URL ID 2019-27050 Location : Name Brookdale Mount Vernon Drive Location (more...)
Company: Brookdale Care
Location: Cleveland
Posted on: 05/28/2019

Occupational Therapist (OT)
Description: Occupational Therapist OT There is an opening for an Occupational Therapist in a school district near Alpharetta, GA. The Occupational
Company: Soliant Health
Location: Alpharetta
Posted on: 05/28/2019

Real Estate - Licensed Associate Needed
Description: You may have seen our signs or heard good things about how we do business, but here is what you really need to know about Keller Williams Realty. We are 100 dedicated to helping you build your real estate (more...)
Company: Keller Williams Realty
Location: Alpharetta
Posted on: 05/28/2019


General Transcriptionist
Description: General Transcriptionist We operate using a team of highly trained and experienced freelance US transcriptionists. In order to apply to join our team, you must: hold professional typing experience and (more...)
Company: Mommy Jobs Online
Location: Cleveland
Posted on: 05/28/2019

Two Work From Home Positions Available PT/FT
Description: Scheduling Interviews Now seeking upbeat and motivated individuals to join our award winning
Company: TQS
Location: Alpharetta
Posted on: 05/28/2019

Alpharetta English Tutor Jobs
Description: Alpharetta English Tutor Jobs br br Varsity Tutors has students in Alpharetta looking for English tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide (more...)
Company: Varsity Tutors
Location: Alpharetta
Posted on: 05/28/2019

Looking for a new career path?
Description: Are You Ready for a Change We are seeking very motivated, responsible and fun individuals to join
Company: MAH Benefits
Location: Alpharetta
Posted on: 05/28/2019

Senior BI Report Developer
Description: Job DescriptionApex Systems, the nation's 2nd largest IT staffing firm is looking for aSenior BI Report Developer. This is a contract - hire position with a reputable client in Alpharetta, GA. 2 days (more...)
Company: Apex Systems
Location: Alpharetta
Posted on: 05/28/2019

Hair Stylist
Description: Sport Clips is hiring Licensed Hairstylists, Cosmetologists and Barbers in our rapidly growing, exciting, fast-paced salons br br JOB DESCRIPTION br br Sport Clips is the nation's leading Men's (more...)
Company: Sport Clips
Location: Cleveland
Posted on: 05/28/2019

Major Case Specialist Auto Liability
Description: Company Information br br Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security (more...)
Company: Travelers Companies
Location: Alpharetta
Posted on: 05/28/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Alpharetta RSS job feeds