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Guest Relations Representative

Company: WellStar Health System
Location: Alpharetta
Posted on: October 13, 2019

Job Description:

Overview
At WellStar, we all share common goals. That?s what makes us so successful ? and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the?most integrated healthcare provider?in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.
Responsibilities
Guest Relations Rep - Avalaon Health ParkFull Time - Days?The Guest Relations Representative will act in the capacity of facility liaison and guest concierge, ensuring patients,families, and visitors have a World Class guest experience at a WellStar Health Park. The Representative?sprimary responsibilities include: customer service, service recovery, mobility assistance for patients and visitors inneed of wheelchairs, building navigation assistance, educating patients and guests about services offered in theHealth Park, stocking guest nourishment stations, comfort rounding with patients in waiting areas, organizingreading materials in public areas, partnering with Engineering and EVS to maintain a pristine environment forvisitors, researching information for guests, answering Health Park phones, and assisting with room set up asneeded.The Representative may be assigned a specific floor or set of suites and will engage with guests as they enter and exitthe assigned location. The Representative will round on the assigned areas and will strive to create a good rapport withother managers and other Health Park tenants. The Representative will serve as a brand ambassador for WellStarHealth Park, will strive to project the WellStar mission, vision and credo to optimize the guest experience, and will aimto regularly exceed patient expectations. Every guest interaction should demonstrate that we are glad the guest chosethe WellStar Health Park for his or her health services. When service recovery is required, the Representative willwork with the Guest Relations Coordinator, medical practice management, and Health Park Administration to fullyrecover the patient. The Representative will help investigate concerns and will report required follow-up information tothe appropriate parties. The Representative will support the Guest Relations Coordinator, medical practicemanagement, and Health Park Administration with administrative duties as assigned, including tracking patientvolumes, monitoring Press-Ganey scores, and coordinating conference room schedules. The Representative will assistwith special events and tours as needed.
Qualifications
Required Minimum Education: High School Diploma or equivalent; Associates Degree preferred.?Required Minimum Experience: 1-3 years of guest services related experience, preferably in the healthcare orhospitality industry.?Required Minimum Skills: Excellent interpersonal, communication, computer, organizational/time management,decision making/problem solving, analytical, change management skills. Must demonstrate knowledge of fiscalresponsibility and a positive, professional attitude. Bilingual skills preferred. Training in crisis intervention preferred.

Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country.??Step up to your potential. Find out more and apply today!

Keywords: WellStar Health System, Alpharetta , Guest Relations Representative, Other , Alpharetta, Georgia

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