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Client Retention Executive

Company: ADP
Location: Alpharetta
Posted on: November 11, 2019

Job Description:

ADP is hiring a Client Retention Executive which will leads ADP Comprehensive Services Retention strategy by planning, directing and conducting overall client retention strategies. This position demonstrates awareness and understanding of strategic goals and priorities. The leader will ensure the delivery of a differentiated Service Experience and the improvement of overall client relationships including satisfaction and loss prevention. They will analyze and understands the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Contributes to achieving growth objectives through client loss prevention programs. Travel required to support client visits and strengthen client relationships. Works with all internal teams to effectively maintain, build and manage client relationships at all levels to ensure ADP Comp Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, including their utilization of offerings, with the goal of increasing their satisfaction and retention. Partners with other leaders for responsibility and accountability to meet or exceed the region's performance goals, especially in the areas of quality and client retention. Provides consultation, training, guidance and leadership to Service, Implementation and RM/HRBP leaders regarding all matters related to the Comprehensive Services value proposition and client retention. Provides continual communication and coordination of functional activities to other departments to ensure effective client retention. Partners with Senior Management and Internal Partners to develop short and long term retention strategies and assumes responsibility for the implementation of these strategies. Has appropriate-level finance approval responsibility.ESSENTIAL RESPONSIBILITIES: Client Retention Strategies: Plans, directs and conducts overall client retention strategies with Comprehensive Services staff, Sales and Client Service to ensure strategic processes and client satisfaction. Ensures alignment to the Relationship Manager leaders and field RMs/HRBPs. Implements relationship management tools, initiatives and organizational structure to meet changing client demands. Executes and upholds client relationship program standards.? Consultant and Business Partner: Functions as a consultant and business partner to Senior Leadership. Responsible for driving client retention numbers up and delivering message to clients and associates regarding the value proposition, creating and executing an account strategy that will help develop a value-based relationship with each client. Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Comprehensive Services offerings. Works with Client Service and consults with clients to evaluate worksite needs in regards to HR services and administrative services. Proactively assists in developing and monitoring Service Recovery plans as required. Understands and stays up-to-date on the client's business situation, strategy and HRIS needs. Actively and consistently communicates with clients and schedules on-site client visits to ensure appropriate utilization of ADP Comp Services offerings.? Communication: Provides continuous inter and intra departmental communications to enhance the organizations effectiveness in dealing with critical client issues. Works with CS leadership to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery. Participates on task force or project teams that focus on strengthening client relationships. Designs and executes improvements for process and procedures so that established goals are met.?Financial Analysis: Conducts finiancial analyses of client contracts and provides client with perspective on the value of services provided. Provides client and RM/HRBP with overall financial analysis and breakdown -Degree in Business Administration (or equivalent in education or experience). MBA or advance degree preferred.-Minimum 8-10 experience in senior operations or sales role in a fast-paced service environment. -Progressive management experience in consulting or large corporate environment. -Experience or familiarity in Payroll, benefits or HR Outsourcing industries a must. Within years of experience, must possess at least 5 years of successful leadership experience. -Must have experience with multiple larger complex clients and dealing with a broad range of HR-related areas at senior levels of organizations. Must possess integrity, ambition, and be results-oriented.-Has a strong understanding of how to analyze and interpret data tied to client experience. Is able to manage multiple priorities and deliver high-caliber results. Demonstrated ability to lead others through tough situations. -Must possess strong financial and business acumen and savvy. Understands and is able to explain client pricing and profitability. Responds to internal and external requests for financial, client service, and other reporting requirements. -Assists leaders in ongoing management of resources to ensure accomplishment of profitability and business goals defined in the business plan. -Knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, Access, etc.) required. -Must possess an "executive" presence and skills to build strong, working relationships from front-line people to Senior Executives across business units and with clients. -Must possess thorough knowledge and appreciation of quality and execution with a focus on a team-based approaching using collaboration. -Ability to work under pressure with tight time frames. Excellent verbal and written communication skills, including presentation skills.-Ability to understand complex problem situations and effectively resolve. We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE? Magazine, and recognized by DiversityInc? as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP, Alpharetta , Client Retention Executive, Other , Alpharetta, Georgia

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