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Solution Engineer

Company: OpenText
Location: Alpharetta
Posted on: November 15, 2019

Job Description:


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

The Solution Engineer will act as a primary point of contact resource for implementing customer requests for the addition of new trading partners, document types, connection types, or any combination thereof. He/she is knowledgeable across all OpenText systems in general and knowledgeable in greater detail as it relates to the customers that they focus on. Solution Engineers are also relied upon for second-level support for issues that have been escalated from Integration Support. Multiple levels exist for this role based on experience and skill.

You are great at:

* Act as a technical expert regarding integration and connectivity methods, protocols, security, and practices for both internal and external customers
* On-boarding, testing, troubleshooting, and deploying customer connections with trading partners
* Provide the highest level of service through communication, which will include discussion of customer information, connectivity parameters, and validation of data
* Provide escalated support for the Integration Support team, acting as customer experts regarding their integration
* Mine data using Oracle SQL Explorer or related SQL editor
* Develop and troubleshoot transfer and special processing scripts
* Maintain documentation of processes and development time for the purposes of efficiency, training, and billing
* Recognize reusable procedures, templates, documents, models, etc. for broader best practice use.
* Gather and provide information to help develop accounts and support account relationships
* Provide proactive assistance on projects related to the implementation of new clients or potential clients
* Regular and timely communication of status to group management, customers, trading partners, and other members of the Liaison team
* Any additional responsibilities or tasks that management deems appropriate as the role evolves.

What it takes:

* 4+ years of experience in Technical Support or a Bachelor s degree in Computer Science
* Possess exceptional listening and both written and verbal communication skills
* Experience with detailed business requirement gathering and creating functional specifications
* Experience with internet connectivity protocols (SFTP, FTP(s), HTTP(s), SMTP, etc...)
* Knowledge of encryption, security, and cipher suites (TLS, SSL, PGP, Public Key encryption, etc.)
* Relational database experience, preferably Oracle
* Experience with Windows and Unix environments
* Knowledge of SOAP and REST based web services
* Experience with scripting languages, preferably shell and JavaScript
* Must be a self-starter, team player, result driven and possess the ability to multitask
* Computer inter/intranet savvy and proficient on Word, Excel, Outlook, etc...

Preferred Skills

* Knowledge of EDI standards (ANSI X12, EDIFACT) and common XML standards (XCBL, CXML, OAGIS, Papinet, RosettaNet) is a plus
* Prior experience in the Health Care field (knowledge of HL7, Hospital EMR Systems, and HIE s) is a plus

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email

Keywords: OpenText, Alpharetta , Solution Engineer, Other , Alpharetta, Georgia

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