**MUST BE FLEXIBLE WITH HOURS**
1-2 YEARS OF CONSECUTIVE CALL CENTER EXPERIENCE
MEDICAL INSURANCE EXPERIENCE IS A PLUS
" Responds to basic telephone, electronic, and written inquiries
from dental/vision professionals, groups, subscribers and brokers.
Expediently accesses reference materials to analyze and determine
appropriate responses to telephone, electronic, and written
inquires. Communicates basic eligibility, benefits, and claims
status and forwards specific inquiries as directed for priority
" Accurately completes online/hardcopy forms and routes to the
" Documents each customer encounter or resolution in the
appropriate computer tracking system.
" Identifies, reports and documents system discrepancies.
" Meets and maintains production standards, counts, and inquiry
response turnaround times and participates in training
" Provides support to other departments as directed.
" Performs miscellaneous duties as assigned. We are an equal
employment opportunity employer and will consider all qualified
candidates without regard to disability or protected veteran