IT Support Analyst

Company: TSYS
Location: Alpharetta
Posted on: January 17, 2020

Job Description:

Every day, the people of TSYS-- and Netspend-- improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you. TSYS Loyalty - Technical Systems Analyst Every day, the people of TSYS-- improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you. TSYS is the leading third party payments processor globally and is well positioned for the future as a dynamic, yet stable, leader in the payments technology industry. Our Loyalty business is at the heart of an exciting, consumer-oriented market landscape, and we hold a market-leading position. We have an evolving agile culture and we move fast. We also strive to maintain an environment where people and interactions are valued above process and tools. As the leader of our loyalty service reliability team, you will be directly responsible for shaping the approach and technologies we employ to achieve flawless day to day processing services for some of the leading financial services brands in the US and Canada, most of whom are household names. You won't be alone. We have a great team of people willing to share, help, and teach, as well as an ever-growing knowledge engine, which is invaluable to those eager to take initiative and grow professionally. We value people who are experts in their field, care deeply about contemporary consumer and enterprise technologies, and get things done for our clients and their customers. We are looking for an experienced, technologically savvy solutions leader to join our team to help us deepen and strengthen our relationship competencies in delivering daily reliability to our clients. We strongly believe in people who know and know how to help clients and teams get things done with technology, and who are comfortable with an agile orientation to "lean into" a relentless pursuit of improvement. You will have the opportunity to contribute by gaining a deep understanding of our product and technology, and by translating that knowledge into a continuous service reliability roadmap through your own application operations and technology experience. Overview: The Technical Systems Analyst is responsible for ensuring that any post production issues related to the TSYS Loyalty solutions are resolved as quickly as possible. This entails extensive research, resolution and root cause analysis of issues which can be associated with our distributed technologies, user interfaces or client specific configurations. Issue resolution requires collaboration between various technology and client facing teams and the Technical Systems Role: As a member of the Service Reliability team, you will: Manage issues reported by clients (Issuers), vendors or internal TSYS teams that are affecting production and will be responsible for researching and resolving issues, identifying opportunities for process improvements, documenting root cause and communicating resolution to all impacted stakeholders. Use available tools and resources, diagnose, debug and solve for complex production issues related to batch processing, file handling, data integrity as well as client facing applications. Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrixed organization and manage the lifecycle of the issue until resolved. Manage the resolution communication including internal documentation on changes made, updating call center / helpdesk tickets, communicating with clients and preparing customer facing assessments of high severity issues. Conduct simple and complex data analysis for defect validation and client impact reporting On a Day-to-Day basis you will: Be part of a team whose singular focus is on ensuring flawless data processing reliability every single day by proactively assessing any and all service breaks, their underlying causes, their impacts to the business and its customers, and will be able to identify opportunities to iteratively and continuously improve service levels Work directly with a variety of teams that include analysts, application developers, database developers, and operations engineers to solve client problems, prevent problems before they happen, and measure our progress and outcomes Work directly with clients to help them understand issues, root cause, preventive measures, and long-term plans and improvements Participate in daily (Agile) standup meetings to prioritize, triage client service issues related to file processing, rewards earning, reporting, systems integration, and job optimization Craft, manage, and communicate action plans with clients to demonstrate progress, improvements, and key metrics Qualifications: Experience working with one or more programming languages (SQL, C++, Java, Linux) is a plus. Moderate to high skill level in Oracle, SQL Server, or other major relational databases, as well as understanding stored procedures Extensive knowledge of web-based applications, web browser functionality, and web practices Ability to work in and lead teams in a fast-paced technology business Excellent technical skills and business acumen related to file handling/processing, databases, loyalty programs, credit card processing Strong communication skills, both written and verbal, as well as strong relationship collaboration and organizational skills Excellent time management and multi-tasking skills Knowledge of software, testing methodology Team player with the ability to lead teams In a matrixed organization Experience working with external clients This position is required to support a rotational on-call schedule. Preferred Skills: Detailed oriented, proactive and a self-starter Previous experience working in the card processing or loyalty space Comfortable working in a matrixed organization Working knowledge of UNIX/LINUX Work Environment: Standard office environment. Weekly On call rotation (every 4 weeks) Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree Typically Minimum 2 Years Relevant Exp Professional experience working with end-users to meet business needs TSYS Loyalty - Technical Systems Analyst Every day, the people of TSYS-- improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you. TSYS is the leading third party payments processor globally and is well positioned for the future as a dynamic, yet stable, leader in the payments technology industry. Our Loyalty business is at the heart of an exciting, consumer-oriented market landscape, and we hold a market-leading position. We have an evolving agile culture and we move fast. We also strive to maintain an environment where people and interactions are valued above process and tools. As the leader of our loyalty service reliability team, you will be directly responsible for shaping the approach and technologies we employ to achieve flawless day to day processing services for some of the leading financial services brands in the US and Canada, most of whom are household names. You won't be alone. We have a great team of people willing to share, help, and teach, as well as an ever-growing knowledge engine, which is invaluable to those eager to take initiative and grow professionally. We value people who are experts in their field, care deeply about contemporary consumer and enterprise technologies, and get things done for our clients and their customers. We are looking for an experienced, technologically savvy solutions leader to join our team to help us deepen and strengthen our relationship competencies in delivering daily reliability to our clients. We strongly believe in people who know and know how to help clients and teams get things done with technology, and who are comfortable with an agile orientation to "lean into" a relentless pursuit of improvement. You will have the opportunity to contribute by gaining a deep understanding of our product and technology, and by translating that knowledge into a continuous service reliability roadmap through your own application operations and technology experience. Overview: The Technical Systems Analyst is responsible for ensuring that any post production issues related to the TSYS Loyalty solutions are resolved as quickly as possible. This entails extensive research, resolution and root cause analysis of issues which can be associated with our distributed technologies, user interfaces or client specific configurations. Issue resolution requires collaboration between various technology and client facing teams and the Technical Systems Role: As a member of the Service Reliability team, you will: Manage issues reported by clients (Issuers), vendors or internal TSYS teams that are affecting production and will be responsible for researching and resolving issues, identifying opportunities for process improvements, documenting root cause and communicating resolution to all impacted stakeholders. Use available tools and resources, diagnose, debug and solve for complex production issues related to batch processing, file handling, data integrity as well as client facing applications. Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrixed organization and manage the lifecycle of the issue until resolved. Manage the resolution communication including internal documentation on changes made, updating call center / helpdesk tickets, communicating with clients and preparing customer facing assessments of high severity issues. Conduct simple and complex data analysis for defect validation and client impact reporting On a Day-to-Day basis you will: Be part of a team whose singular focus is on ensuring flawless data processing reliability every single day by proactively assessing any and all service breaks, their underlying causes, their impacts to the business and its customers, and will be able to identify opportunities to iteratively and continuously improve service levels Work directly with a variety of teams that include analysts, application developers, database developers, and operations engineers to solve client problems, prevent problems before they happen, and measure our progress and outcomes Work directly with clients to help them understand issues, root cause, preventive measures, and long-term plans and improvements Participate in daily (Agile) standup meetings to prioritize, triage client service issues related to file processing, rewards earning, reporting, systems integration, and job optimization Craft, manage, and communicate action plans with clients to demonstrate progress, improvements, and key metrics Qualifications: Experience working with one or more programming languages (SQL, C++, Java, Linux) is a plus. Moderate to high skill level in Oracle, SQL Server, or other major relational databases, as well as understanding stored procedures Extensive knowledge of web-based applications, web browser functionality, and web practices Ability to work in and lead teams in a fast-paced technology business Excellent technical skills and business acumen related to file handling/processing, databases, loyalty programs, credit card processing Strong communication skills, both written and verbal, as well as strong relationship collaboration and organizational skills Excellent time management and multi-tasking skills Knowledge of software, testing methodology Team player with the ability to lead teams In a matrixed organization Experience working with external clients This position is required to support a rotational on-call schedule. Preferred Skills: Detailed oriented, proactive and a self-starter Previous experience working in the card processing or loyalty space Comfortable working in a matrixed organization Working knowledge of UNIX/LINUX Minimum Qualifications: Typically Minimum 2 Years Relevant ExpProfessional experience working with end-users to meet business needs Bachelor's Degree Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree Work Environment: Standard office environment. Weekly On call rotation (every 4 weeks) Not Ready to Apply? Join Our Talent Community US Applicants: TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here . Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at [Click Here to Email Your Resum--] . EOE/Minorities/Females/Vet/Disability Outside of US Applicants: TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here .

Keywords: TSYS, Alpharetta , IT Support Analyst, Professions , Alpharetta, Georgia