ServiceNow Business Service Analyst

Company: ADAPTURE
Location: Alpharetta
Posted on: February 14, 2020

Job Description:

ServiceNow Business Service Analyst Job Description Job Title: ServiceNow Business Service Analyst Job Type: 1 Year contract or more Job Location: Alpharetta, GA Position Purpose: The individual in this position will perform technical and system administrative activities in conjunction with the existing Discovery and Business Application teams primarily focused on Service Modeling/Mapping. A Service Model is defined as a complete, pictorial view of the Clients, Infrastructure, Support Groups, SLAs and related components that make up a product offering. The individual in this position will provide daily technical guidance to the team that is implementing, supporting, maintaining and developing our Discovery Technology function across the Enterprise. Essential Job Responsibilities: Ability to interface with Business, Application and Technical teams to gather inputs (data, relationships, products) and translate them into application modeling templates Be able to visually represent input from the Business, Application and Technical teams in the ServiceNow system, establishing a relational diagram of the components (ex: Clients, SLAs, infrastructure, Support Teams) Responsible for Service Modeling/Mapping process and execution, identifying application patterns/signatures and creating a corresponding model in the ServiceNow application from the Client to the Infrastructure layers, incorporating the SLAs and supporting teams Partner with the Configuration Management Database (CMDB) team and the auto-discovery team to understand the infrastructure to client to application relationships, depicting those in the ServiceNow ITSM platform Establish repeatable process, procedures and working instructions for Service Model mapping Work in conjunction with the team performing the work on the Discovery system, reviewing asset discovery scan results and providing recommendations for updating the Configuration Management Database Provide input to the overall IT Configuration Management & Asset Discovery Strategy Be the point of accountability and knowledge for our current and future Service Models, report on progress towards completion goals Manage, monitor and regularly report on key aspects of the Service Model s accuracy, gaps and issues Provide accurate and timely reporting to SME s, leaders and other audiences on a regular basis Required Qualifications: Education: Bachelor s degree in an engineering, asset discovery/management, asset inventory or related field . ITIL Practitioner Certification or the desire to obtain certification. Job Related Experience: 2-3 years of Asset discovery, server monitoring/management or related experience, preferably in the hardware discipline. Demonstrated ability to model enterprise business applications accurately Strong knowledge of ServiceNow platform, specifically the CMDB and Asset Management modules Demonstrated ability to partner with a team-providing daily guidance, tactical execution of tasks related to an overall strategy Demonstrated knowledge of industry recommended practices and guidelines, ability to implement those guidelines in an IT environment Additional Skills/Knowledge: Project coordination/basic project management capabilities Data analysis, business analysis Excellent communication skills (verbal, written) Ability to share ideas, issues and recommendations in a concise format ServiceNow experience is a huge plus - provided by Dice

Keywords: ADAPTURE, Alpharetta , ServiceNow Business Service Analyst, Professions , Alpharetta, Georgia