Professional Services Consultant / Solutions Engineering Consultant

Company: Equifax
Location: Alpharetta
Posted on: March 28, 2020

Job Description:

Do you want to work with the best people, using the best tools, working on the best projects, for the best customers? As a Professional Services Consultant Solutions Engineering Consultant, you will be responsible for the planning and delivery of customer solutions. You are essential to developing deep, trusted relationships with clients at all levels, including executives, business owners and professionals translating technology capabilities into the appropriate business value. You will work with Equifax's top clients as a technical consultant on client implementations. Also responsible for engaging in pre-sales activities to ensure proposed solutions are feasible and ensure Equifax capabilities fully and effectively leveraged. You will work in partnership with one or more scrum teams including Development and QA resources. What You'll Do Consulting with internal andor external customers to understand their business problem, propose Equifax products and services, document requirements and design the technology solution. Responsible for the design, development and implementation of short and long-term solutions to information technology needs through new and existing applications, systems architecture, network systems and applications. infrastructure. Often involved in modifying or adapting existing designs. Reviews IT requirements and business processes and implements customer-centric solutions by partnering directly with Product Owners and technical delivery teams. Responsible for consulting with clients and advising them how to integrate Equifax products and services to solve their business problems, as well as identifying and implementing improvements to the clients existing business processes. Manage ongoing relationships and the operational delivery of services to clients for an account or group of accounts as outlined within client contracts, serving as the point of contact to the client(s) regarding overall and day-to-day service delivery. Perform change management activities, lead configuration management and provide on-call level 2 support, including sales support, transactional research and application troubleshooting. Gather and document requirements to be used by internal developers, customer development teams, and internal quality assurance team. Work across multiple teams to plan, schedule, and coordinate activities related to Equifax products and services partnering with Development and QA resources to manage requirements, review for quality, and manage the delivery to the customer. Act as the partner liaison, creating and prioritizing the backlog, and providing acceptance of deliverables. Utilize creative problem solving to craft solutions for unique and complex problems, typically requiring conceptual and innovative thinking to develop solutions. Develop and deliver customized-solution presentations and demonstrations while building trust with the customer and ability to meet the business requirements. Explain technical issues to a variety of audiences, including enterprise clients and experienced software developersarchitects. Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to embrace a different point of view. Assist with and conduct requirements discovery sessions with customers.Discover ways to improve internal processes and increase efficiency. Championing strategic process improvement initiatives. Developing a deep understanding of Equifax data, technologies, products and platforms and proactively supporting colleagues, both individually as well as via contribution to internal knowledge portals. Travel 10 travel to various locations across the United States, is required. Qualifications You've attained a Bachelor's degree, or higher level education 3 to 5 years of experience in customer facingconsulting role supporting enterprise clients and proposing solutions as you work through customer pain points and changes. Strong background in IT, Project Management, Business Analysis, or Product Owner experience Strong SQL querying experience, with the ability to execute simple and complex queries to provide reports around customer data Passion for technology, and business opportunities that it presents, with the ability to comprehend both technical and business topics to recommend options and solutions Excellent written and oral communication skills in a variety of styles including business requirements, marketing, and legal Experience delivering technology based solutions and understanding of the software development life cycle Technical aptitude for technology applications with a functional knowledge of hardware and software componentscapabilities Deep experience in managing high profile customer accounts Coordination of end-to-end requirements and implementation needs of the partner Proficient in developing and maintaining relationships with stakeholders as a trusted advisor throughout project lifecycle. Extra Points for Any of the Following Knowledge andor experience with credit Cloud computing knowledge, Certified GCP or AWS Cloud Practitioner, highly preferred AgileScrum methodology experience andor education Why Equifax? Equifax is a global data, analytics, and technology company and believes knowledge drives progress. We are there at life-defining moments when people are applying for college, interviewing for a new job, buying a home, purchasing a car, or even starting a small business. The products and insights we provide help people all across the world make better decisions, and we are proud of the role we play in peoples' lives. We power the decisions that move people forward by helping people live their financial best. Won't you join us? Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are looking for individuals who can help us disrupt the marketplace. You will do this by delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers. We will give you the opportunity to drive innovation and automation across the enterprise. This will include tool and process integrations across all business units within Equifax globally. And, if community involvement and social responsibility are important to you, join us and help create shared value in our global communities! Corporate Citizenship is an integral part of our company. We know through experience that community involvement will increase the quality of your career with us and simply makes the world a better place. If this sounds like somewhere you want to work, don't delay, apply today. We're looking for you! Success Attributes of the Technology organization. Does this describe you? Accountability Bravery Curiosity Collaboration Think and act differently Trust Ownership (build it, own it, run it) Decide-Execute-Ship We Offer Competitive pay for performance 401k matching, along with the works comprehensive healthcare packages, schedule flexibility, collaborative working spaces, work from home opportunities, paid time off, and organizational growth potential Room for you to do things your way Grow at your own pace through online courses at Learning Equifax And yes, we also have perks such as team activities, volunteer opportunities, awesome parties, great coffee and in some locations, ping pong tables and food trucks Not yet Cloud certified? We've got you covered with paid sponsorship, resources and training We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To speak to us about this role in more detail apply online. LI-MA1 Primary Location USA-Alpharetta-Windward Ridge Function Function - Tech Dev and Client Services Schedule Full time

Keywords: Equifax, Alpharetta , Professional Services Consultant / Solutions Engineering Consultant, Professions , Alpharetta, Georgia