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Measurement Analyst

Company: TPG TeleManagement Inc.
Location: Alpharetta
Posted on: September 4, 2020

Job Description:

Customer Experience Measurement Analyst - Atlanta, GA Position Summary A Measurement Analyst is responsible for assessing the customer experience provided to customers for Fortune 500 clients. Their behavioral assessment is used to make data-driven decisions to improve various components of the experience. Learn and apply behavioral science (we'll train--you)! Make an impact on customer experience, join our Family!-- We encourage our team to seek a greater understanding of the big picture and explore opportunities within the organization. We provide mentorship paths to align passions, interests, and talent with your career ambitions.-- TPG is not a call center, nor does this position require being on the phones or sales. Essential Functions Accurately evaluate the interaction--between clients and customers. Provide quality feedback to internal customers and team members. Meet both individual and team revenue and sampling goals each month Be receptive to coaching and professional development Participate in all scheduled development activities including calibrations, feedback sessions, training, special projects, etc. Participate in the mentorship program for professional development Remain current on client knowledge to support Customer Experience program development --Knowledge and Skills Excellent written communication skills, with great attention to detail Critical thinking skills and intellectual curiosity Personal accountability Ability to work independently, establish priorities and meet deadlines A strong work ethic that will enable the delivery of revenue each month Preferred Qualifications Associate degree, Bachelor's degree or technical school coursework preferred Proficiency in or knowledge of using a variety of computer software applications, especially Microsoft Office Suite

Keywords: TPG TeleManagement Inc., Alpharetta , Measurement Analyst, Professions , Alpharetta, Georgia

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