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Sr. Application Analyst

Company: Fiserv
Location: Alpharetta
Posted on: February 19, 2021

Job Description:

What does a great Sr. Application Analyst do? Leading, coordinating and developing Business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv. You will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients. As a Sr. Application Analyst, you can look forward to:

  • Providing support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
  • Responding to application support escalations which involve solving technical issues and resolving data/configuration issues
  • Collaborating with multiple internal teams across disparate groups to resolve client support issues
  • Crafting and maintaining documentation for operational procedures as required
  • Providing after-hours and on-call support for client service delivery
  • Creating and maintaining Continuous/Integration and Continuous/Delivery (CI/CD) pipelines to automata deployments.
  • Implementing adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
  • Collaborating with Product Management and Engineering to review software improvements and provide design feedback
  • Collaborating with peers on sophisticated projects as required (e.g. data center modifications, build-out for DR sites.)
  • Serving as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
  • Coordinating performance analysis, recommendations, and improvements within the hosting infrastructure
  • Translating Business/Technical requirements into High level and Low Level Design documents.
  • Determining and detailing sophisticated software or system functional specifications.
  • Reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication. Basic Qualifications for Consideration:
    • Bachelor's degree in Computer Science or related field
    • 6+ years IT experience
    • Java server side expertise is a must. Should be well versed with creating Spring based applications.
    • Experience in Database technologies like Oracle/SQL Server/etc. Should be comfortable in writing complicated queries, functions and/or stored procedures.
    • Demonstrable experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Confluence)
    • Experience with SDLC and Agile development.
    • Hands on experience in UNIX & shell scripting.

Keywords: Fiserv, Alpharetta , Sr. Application Analyst, Professions , Alpharetta, Georgia

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