Business Systems Analyst
Company: Dimensional Thinking, LLC
Location: Alpharetta
Posted on: April 8, 2021
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Job Description:
This position is responsible for the technical delivery of a
Financial Crime Risk Management (FCRM/AML) product solution to
end-users in the banking financial services industry. The
individual oversees all technical aspects of the product including
server administrations, database administration, performs technical
implementations, application installations/upgrades, application
monitoring, server monitoring, daily processing status and works
directly with internal Clients to provide support for the product.
The position is responsible for researching/resolving critical
problems to ensure a high level of client satisfaction and
retention. The individual oversees all technical aspects of the
product and works directly with internal Clients to provide support
and installation and technical implementations for the product. The
position is responsible for server administration, database
administration, researching/resolving critical problems to ensure a
high level of client satisfaction and retention. --- Oversees all
technical aspects of the FCRM/AML products , external customer
support/troubleshooting, setup, installation, training, upgrades,
advanced support, daily monitoring, troubleshooting, and daily
processing/daily updates. --- Tracks and monitors daily processing
and troubleshoots daily processing issues to ensure client Service
Level Agreements (SLAs) are met. Ensures daily updates, jobs &
tasks are completed in accordance with client expectations and
commitments. --- Completes department cross-training as required to
ensure familiarity with the servers, databases, and applications
used to deliver the product solution to end-users. --- Answers
technical questions related to the product in order to support the
sales staff, Account Managers, Service Managers and Client Services
staff. --- Provides technical support to resolve client issues. ---
Assists client services team with troubleshooting report writing
errors, connectivity issues, and program errors. --- Maintains
outstanding issues list ensuring outstanding issues receive regular
follow up and the status is tracked and updated regularly. ---
Assists in the planning and design of products throughout all
stages of the product life cycle. --- Research new product ideas or
enhancements to existing products. --- Provide product support to
internal departments and external clients upon special request. ---
Recommend new product ideas. --- Work with other internal
departments to effectively market products. --- Simulates or
recreates customer problems to resolve user operating difficulties.
--- Discusses problems or inquiries with other departments
personnel and offers technical assistance and insures proper
handling and follow-up. --- Assists the Client Services team with
researching and investigating the technical portion of customer
suggestions for enhancements and ensures proper handling and
follow-up. --- Documents problems and corrective procedures. ---
Works with development personnel to determine the problem
solutions. --- Attends on-going training to achieve a level of
technical skill needed to solve more complex problems. The above
statements are intended only to describe the general nature of the
job, and should not be construed as an all-inclusive list of
position responsibilities. About the Role: This product solution
provides our financial clients with Fraud alerting and Pre-Paid
file scanning in order to effectively and effectively perform their
jobs, run their bank, make critical business decisions. The FCRM
application is used by more than 450 of our clients to obtain
critical Fraud and Alert notifications in order for our financial
clients to efficiently and effectively run their business as well
as make critical business decisions. This is a rewarding and
challenging opportunity for the right candidate to be actively
involved with the technical side of delivering a high-value product
solution to our clients and to us. We offer full benefits including
health insurance, 401k, stock purchase plan, competitive pay,
flexible work arrangements, and numerous other perks. About our
Business: The Integrated Systems Group functions as the application
subject matter experts and is responsible for managing all aspects
of the server-based applications utilized by our clients. Job
Requirements: Required Qualifications: Minimum of five years of
work-related experience. Must be able to make decisions, resolve
problems using experience and professional judgment, follow
specific instructions, perform repeatable technical product
implementations, manage multiple implementation projects
simultaneously, and possess effective multi-tasking skills. Must
show a demonstrated work history of learning technical software
applications, processes, and procedures as well as performing
technical product implementations. Must be: --- Work well with
others. --- Have strong communication skills (verbal and written)
with special attention to technical content. --- Have effective
problem-solving skills. --- Have a good working knowledge of
Microsoft SQL and Microsoft Windows servers, including hardware and
software. --- Be able to take ownership of job duties &
responsibilities as well as work independently with minimal
supervision and oversight. Preferred Qualifications: --- Microsoft
SQL 2008 & higher --- Microsoft SQL Query Language --- Microsoft
Server 2012 & higher --- Microsoft Internet Information Services
(IIS) --- FTP file movements and file transmissions --- Working
knowledge of network connectivity including basic connectivity
troubleshooting --- Technical product implementations (includes
SQLServer & Windows Server administration functions) --- Automated
file processing --- A wide variety of 3rd party programs and
applications
Keywords: Dimensional Thinking, LLC, Alpharetta , Business Systems Analyst, Professions , Alpharetta, Georgia
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