Business Systems Analyst

Company: Dimensional Thinking, LLC
Location: Alpharetta
Posted on: April 8, 2021

Job Description:

This position is responsible for the technical delivery of a Financial Crime Risk Management (FCRM/AML) product solution to end-users in the banking financial services industry. The individual oversees all technical aspects of the product including server administrations, database administration, performs technical implementations, application installations/upgrades, application monitoring, server monitoring, daily processing status and works directly with internal Clients to provide support for the product. The position is responsible for researching/resolving critical problems to ensure a high level of client satisfaction and retention. The individual oversees all technical aspects of the product and works directly with internal Clients to provide support and installation and technical implementations for the product. The position is responsible for server administration, database administration, researching/resolving critical problems to ensure a high level of client satisfaction and retention. --- Oversees all technical aspects of the FCRM/AML products , external customer support/troubleshooting, setup, installation, training, upgrades, advanced support, daily monitoring, troubleshooting, and daily processing/daily updates. --- Tracks and monitors daily processing and troubleshoots daily processing issues to ensure client Service Level Agreements (SLAs) are met. Ensures daily updates, jobs & tasks are completed in accordance with client expectations and commitments. --- Completes department cross-training as required to ensure familiarity with the servers, databases, and applications used to deliver the product solution to end-users. --- Answers technical questions related to the product in order to support the sales staff, Account Managers, Service Managers and Client Services staff. --- Provides technical support to resolve client issues. --- Assists client services team with troubleshooting report writing errors, connectivity issues, and program errors. --- Maintains outstanding issues list ensuring outstanding issues receive regular follow up and the status is tracked and updated regularly. --- Assists in the planning and design of products throughout all stages of the product life cycle. --- Research new product ideas or enhancements to existing products. --- Provide product support to internal departments and external clients upon special request. --- Recommend new product ideas. --- Work with other internal departments to effectively market products. --- Simulates or recreates customer problems to resolve user operating difficulties. --- Discusses problems or inquiries with other departments personnel and offers technical assistance and insures proper handling and follow-up. --- Assists the Client Services team with researching and investigating the technical portion of customer suggestions for enhancements and ensures proper handling and follow-up. --- Documents problems and corrective procedures. --- Works with development personnel to determine the problem solutions. --- Attends on-going training to achieve a level of technical skill needed to solve more complex problems. The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. About the Role: This product solution provides our financial clients with Fraud alerting and Pre-Paid file scanning in order to effectively and effectively perform their jobs, run their bank, make critical business decisions. The FCRM application is used by more than 450 of our clients to obtain critical Fraud and Alert notifications in order for our financial clients to efficiently and effectively run their business as well as make critical business decisions. This is a rewarding and challenging opportunity for the right candidate to be actively involved with the technical side of delivering a high-value product solution to our clients and to us. We offer full benefits including health insurance, 401k, stock purchase plan, competitive pay, flexible work arrangements, and numerous other perks. About our Business: The Integrated Systems Group functions as the application subject matter experts and is responsible for managing all aspects of the server-based applications utilized by our clients. Job Requirements: Required Qualifications: Minimum of five years of work-related experience. Must be able to make decisions, resolve problems using experience and professional judgment, follow specific instructions, perform repeatable technical product implementations, manage multiple implementation projects simultaneously, and possess effective multi-tasking skills. Must show a demonstrated work history of learning technical software applications, processes, and procedures as well as performing technical product implementations. Must be: --- Work well with others. --- Have strong communication skills (verbal and written) with special attention to technical content. --- Have effective problem-solving skills. --- Have a good working knowledge of Microsoft SQL and Microsoft Windows servers, including hardware and software. --- Be able to take ownership of job duties & responsibilities as well as work independently with minimal supervision and oversight. Preferred Qualifications: --- Microsoft SQL 2008 & higher --- Microsoft SQL Query Language --- Microsoft Server 2012 & higher --- Microsoft Internet Information Services (IIS) --- FTP file movements and file transmissions --- Working knowledge of network connectivity including basic connectivity troubleshooting --- Technical product implementations (includes SQLServer & Windows Server administration functions) --- Automated file processing --- A wide variety of 3rd party programs and applications

Keywords: Dimensional Thinking, LLC, Alpharetta , Business Systems Analyst, Professions , Alpharetta, Georgia