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Field Technical Support Consultant

Company: HP Inc
Location: Alpharetta
Posted on: November 17, 2021

Job Description:

Series 3/4 Expert Responsibilities * Mentoring and provide Expert level of remote support to HP and Channel Partner Engineers * Travel as needed to customer sites to solve complex and/or urgent cases * Ensure Escalations are handled in a prompt and efficient manner and escalated as needed * Transfer knowledge to HP and Channel Partner Engineers by multiples means (Articles, Webinars, Videos, on-site, etc) * Collaborate with WWTS to provide rapid solutions * Work closely with Regional Managers, District Managers and Technical Leads to ensure cases are managed properly * Provide clear detailed and accurate reporting of escalated cases and activities on time * Interface regularly with TG peers and GBU to enable continuous product improvement Skills Required: * Minimum of 3 years' hands-on experience with Indigo Series SF3 and SF4 presses * Expert in electrical and mechanical knowledge on Series SF3 and SF4 platform * Collect and analyze data of machine performance using HP-Indigo applications (Tableau/SNOW/etc---) and suggest improvements * Collect and analyze data of Cases/Tasks activities from Service Now, prepare reports and suggest improvements * Proactive approach to problem solving * Excellent technical verbal and written communication skills in English * Approach problems in a rational manner using high troubleshooting skills that ensure effective and comprehensive resolution * Ability to work collaboratively and remotely with peers to clearly understand the issue and resolve it as fast as possible * Detail oriented * Understand customer's need and commit to ensure the highest level of Total Customer Experience (TCE) Additional requirements: * Willingness to travel up to 50% of the time Experienced in creating reports in SNOW and Tableau - (considered an advantage) About HP You're out to reimagine and reinvent what's possible-in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference. HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

Keywords: HP Inc, Alpharetta , Field Technical Support Consultant, Professions , Alpharetta, Georgia

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