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Salesforce Business Analyst

Company: Equifax
Location: Alpharetta
Posted on: January 8, 2022

Job Description:

The Salesforce Business Analyst helps guide technology decisions for USIS Business Care including innovation & automation leveraging Sales Force, Genesys, and other technology platforms. The incumbent will provide tactical execution and when needed strategic execution to support USIS Business Care, contact center strategies and client needs. Require versatility in handling complex needs involving product management, technology, operations, sales and sales support. This position coordinates technology solutions specific to problem resolution in voice-of-client matters and managing the solution process.

What you'll do

  • Liaison with technology, product, sales, operations, legal, and business teams regarding all products, enhancements, and migrations to ensure business readiness (billing, onboarding, contracting, etc) (30%)
  • Lead data quality activities that impact verifiers and employers to assess business impact and ensure resolution (20%)
  • Support projects for internal process and infrastructure improvements and migrations (10%)
  • Point of escalation for system-wide bugs, off-cycle promotions, general production issues, and user access maintenance (web, integration, batch) (10%)
  • Coordinate internal support team communication and training on product features and delivery(10%)
  • Provide assistance in voice of client and product driven initiatives
  • Provide approvals for operational commitments made in contracts as needed
  • Assist with Requests for Proposal (RFPs) as needed
  • Support development of service models necessary for growth initiatives as defined by growth playbook
  • Support revenue retention to meet established retention goals

    What experience you need
    • Bachelor's degree required
    • Minimum of 2 years of experience in Salesforce
    • Minimum of 2 years in Call Center environment

      We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

      If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!

      All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

      Primary Location:
      USA-Atlanta JV White


      Function - Fulfillment / Operations

      Full time

Keywords: Equifax, Alpharetta , Salesforce Business Analyst, Professions , Alpharetta, Georgia

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